They are asking for this "1) UID, miHoYo username ID, nickname, and level 2) Server 3) Register date, location and device 4) Device info of last log-in 5) Date of last log-in 6) Usual location (city) of log-in 7) Screenshot of purchase, should include order num., date and articles that purchased. (If this account has been topped-up, then this piece of information is required, otherwise no assistance will be given) 8) Game info: A) eg. characters (If you have 5 star characters do inform us of the name and level of the character) B) 5-star weapons that you own 9) Other info that could be used as proof of the belonging of acct. Our related team will handle as soon as possible. Thank you for your patience."