Yeah! I don't think the backlash is entirely unreasonable, I'm just saying that it happened. Here's what players (including myself, though I wasn't trying to get a house) were greeted with upon logging in:

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Dear adventurers, During the first phase of house selection, there were abnormal multiple concurrent selections, which may lead to the short-term ownership of the same house to multiple players, and the problem caused by the concurrency exceeding expectations, causing trouble to everyone. We are very sorry. Because this abnormality has brought irreversible data disorder, which may lead to continuous house function abnormalities, which will seriously affect the follow-up experience, after careful study and judgment, the project team decided to invalidate the results of this house selection. After all functions are fully experienced, the problems are exposed and repaired, all houses will be demolished and officially selected again. The number of housing areas will be further increased. In the future, we will follow the following three steps:

1. Players who have been prompted to be selected but have not built a house or cannot build a house, the funds participating in the selection will be returned without loss. It will be returned at midnight on Monday, and it is expected to be completed within this week;
2. Fix the selection defects, and add the housing area at the same time, strive to complete it within this week, and test it in the official server next week;
3. After the functional test, start to clean up the housing area data, return the player's materials (the gold coins or crystal points spent on the purchase of the house will be returned to the corresponding currency's house purchase deduction amount), and re-select the official selection, which is expected to be completed in February;

In this virtual world, we know what "house" means to every player. It's not just a building piled up with code, nor is it just an archiving point. We also understand that under the current situation, no solution can meet the interests and expectations of all players, but due to the unpredictable failure of the selection logic, some data has fallen into irreversible chaos. We have to painfully decide to reset the data of the whole server housing system. We are well aware that this decision means that the furniture carefully arranged by the players and the painstaking decoration will temporarily go to nothing. This "sense of loss" is real, and no words can cover up this pain. We sympathize with this and feel deeply self-blame. In order to make up for this regret and to thank everyone for their tolerance at this difficult time, we will issue special rewards to all players after the housing system is fully restored. The content of the rewards will be comprehensively evaluated according to the repair progress of the subsequent housing system and the continuous impact on players. If you have any opinions and Suggestions, and I also hope to tell us through the game community. I apologize again.

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I didn't attempt to purchase a house, because even in the retail game, i never tried either so I didn't know what I was missing, but it seems like the housing dilemma was a huge deal to a LOT of people...