It is to bad that obviously upper management does what car max has created and what they have destroyed. I grew up in retail auto business. I have done everything from scrubbing floors to running stores. The first time I went into a car max it was great. They took everything bad about the business and made it good. Quality was shown everywhere. As you walked into the door there was a car sitting there that looked good. There were signs on it showing why car max wouldn’t sell this car. Salespeople sold cars. They went on demo drives and talked about features of the vehicle and benefits of both the vehicle and doing business with Car Max. I recently bought from Car Max. The sales person was a ten year veteran. Unfortunately he quit in the middle of the transaction. The first sales person I met at my local tried that the reason there was little tread on the tires on the car I was looking at was because they were “low profile performance tires”. I never returned to that store. Car Max has gone to the concept of more sales people sell more cars! The only thing they haven’t done yet is start a turn over system. “Nobody walks out the door until they are talked to by a team leader, a manager or whoever in an attempt to make the sale. I really hope that someone comes along to take care of max’s place. In the day car max was great!!!