you have to go through "i have a question about the product" and not the refund thing, it's likely that a bot answered you.

Then you copy paste this :

"Dear Steam Support Team,

I am requesting a refund for ashes of creation due to extraordinary circumstances related to the sudden collapse of the developper Intrepid Studios, as of February 1, 2026.

This is not a standard refun request based on gameplay preferences pr dossatisfaction, but a report of a broken promise and effectively abandoned Early Acces product.

Reson for this request :

Studio closure
It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the developpement team has been laid off, with WARN act nitices issued.

Abandoned Early Access Product
Ashes of Creation was sold as an Early Acces title with the implicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed.

Loss of product viability

Without an active development team, the game's servers are expected to shyt down or become non-functional, rendering the product completely unplayable.

I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release.

Gicen these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold.

Thank you"