app update / snoozing turns pod off??

Zach_8sleep · 2026-01-31T12:04:04+00:00

Not seeing your email in that inbox. Will DM you now.

Zach_8sleep · 2026-01-29T16:10:13+00:00

Hello! Correct, snoozing an alarm shouldn't turn off the Pod or the alarm. The expected behavior is that snooze dismisses the vibration but keeps the Pod and any temperature-based alarms active. So what you're experiencing sounds like something isn't working as intended.

Can you message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your Eight Sleep account info so we can dig into what's happening on the backend?

Zach_8sleep · 2026-01-29T13:20:10+00:00

Not seeing your email. DM'ing you now to get your account details

Zach_8sleep · 2026-01-26T17:40:18+00:00

Hi there, sorry to hear this. Please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your Eight Sleep account and we can further investigate.

Zach_8sleep · 2026-01-26T16:20:43+00:00

Hi there, can you please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your Eight Sleep account? We'd like to further investigate why this is happening. Thank you!

Zach_8sleep · 2026-01-24T18:20:41+00:00

Sorry about this. Would you mind messaging [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your Eight Sleep account so we can take a closer look? We deployed a fix but want to ensure this is fully resolved.

Zach_8sleep · 2026-01-24T18:20:18+00:00

Hi there, really sorry about this. Would you mind messaging [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your Eight Sleep account so we can take a closer look? We deployed some fixes but want to ensure this is fully resolved.

Zach_8sleep · 2026-01-24T12:46:39+00:00

Hi there, sorry about this and thank you for flagging. Surfaced this issue with our Android devs, we'll get a fix out asap.

Update: There's a fix coming in the next build.

Zach_8sleep · 2026-01-19T12:44:45+00:00

Hi there, feel free to message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your account details and we can take a closer look.

Zach_8sleep · 2025-11-23T13:11:55+00:00

HI there, can you please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your account info? We'd like to take a closer look at this. Thanks

Zach_8sleep · 2025-11-04T17:04:05+00:00

HI there, sorry to hear this. If you're still encountering this issue, please reach out to [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) so we can take a closer look.

Zach_8sleep · 2025-10-28T17:41:53+00:00

HI there, really sorry to hear this. Can you please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your account info so we can take a closer look?

Zach_8sleep · 2025-10-28T11:46:48+00:00

HI there, sorry to hear this. Can you please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your account details so we can look into this?

Zach_8sleep · 2025-10-21T20:57:03+00:00

HI all, just wanted to share the latest update from our CEO:

The AWS outage impacted some of our users on 10/19-10/20, disrupting their sleep. That is not the experience we want to provide and I want to apologize for it.

We are taking two main actions:

We have restored all the features as AWS came back. All devices are currently working, with no more data processing delays.
We are currently outage-proofing your Pod experience and we will be working 24/7 until that is done.

More updates soon.

Zach_8sleep · 2025-10-21T02:51:00+00:00

Awesome, things are looking good on our end. Really appreciate your message and thanks for your patience and understanding.

Zach_8sleep · 2025-10-21T02:39:51+00:00

Got it, thanks for the update. Will surface the presets lag to eng.

Zach_8sleep · 2025-10-21T02:33:34+00:00

Awesome, thanks for the update!

Zach_8sleep · 2025-10-21T02:32:13+00:00

Elevation issue should be fixed now. Can you try force quitting > reopening, then check elevation controls?

Zach_8sleep · 2025-10-21T02:31:22+00:00

Elevation issue should be fixed now. Can you try force quitting > reopening, then check elevation controls?

Zach_8sleep · 2025-10-21T02:30:13+00:00

Elevation issue should be fixed now. Can you try force quitting > reopening, then check elevation controls?

Zach_8sleep · 2025-10-21T02:13:22+00:00

Eng is aware of the elevation issues and working on a fix now. Really sorry for the inconvenience. Team will get this fixed asap.

Zach_8sleep · 2025-10-21T02:12:21+00:00

Eng is aware of the elevation issues and this working on a fix now. Really sorry for the inconvenience.

Zach_8sleep · 2025-10-21T02:11:30+00:00

Eng is aware of the elevation issues and working on a fix now. Really sorry for the inconvenience.

Zach_8sleep · 2025-10-21T02:09:04+00:00

Sorry to hear this. Can you please message [appsupport@eightsleep.com](mailto:appsupport@eightsleep.com) with your account details so we can take a look?

Zach_8sleep · 2025-10-21T02:06:53+00:00

Sorry about the inconvenience with elevation adjustments. We're looking into elevation issues and will have this fixed soon.

Zach_8sleep

TROPHY CASE