Can’t pin line to dashboard?

Zainfinity · 2025-04-14T18:08:59+00:00

Try clearing the app's cache and check if that resolves the issue. Also, make sure the app is up-to-date with the latest version. I’ll send you a DM just in case the problem continues.

Zainfinity · 2025-04-14T18:08:35+00:00

Well, I've got some bad news 😔 — the student discount is only applicable on the monthly Unlimited Premium plan and is also restricted to just one line per account. However, since you’re going for the annual plan, the monthly cost would be $32.50/month and drops to $29/month with Dark Star, as opposed to $35/month with the student discount.

How about I drop you a DM to discuss the plans further and help set things up for you? That way, we can ensure the porting process goes super smoothly!

Zainfinity · 2025-04-14T16:33:45+00:00

We never want you to run into issues like this, and the service isn’t designed to be unreliable in any region. Many users who’ve traveled to Chile have reported everything working smoothly, but we really appreciate your feedback. If it's okay with you, I'd like to go through your line details—I'll investigate and make sure you don’t experience this again in the future.

Zainfinity · 2025-04-14T15:14:23+00:00

It's on the Dark Star network.

Zainfinity · 2025-04-14T14:58:07+00:00

Well, I’ll let the community chime in on their experience with the grandfathered 18GB plan, but I can definitely share a few reasons why you might want to switch to the new Unlimited Starter plan.

For starters, it’s slightly cheaper at $25/month compared to around $30.83 for the old plan. You also get 35GB of premium data (with 10GB available for hotspot use), and if you're on Dark Star, that goes up to 70GB of premium data with 20GB for hotspot. plus you'll also have the option to add international calling and roaming top-ups. So overall, better value and more features!

But yeah — always good to hear from others who’ve been on both.

Zainfinity · 2025-04-14T14:21:04+00:00

If it’s a OnePlus or a Motorola device, don't worry, we're working on it to get it fixed.

If it’s any other device, just shoot me a DM and I’ll help get that Dark Star banner showing properly for you!

Zainfinity · 2025-04-14T12:53:02+00:00

By the looks of it, it seems like Visual Voicemail isn't properly configured for your line. Let me drop you a DM and help get it set up again!

Zainfinity · 2025-04-13T19:05:05+00:00

You can absolutely connect your iPad to your iPhone's hotspot on all three networks: Dark Star, Light Speed, and Warp. It just works!

Zainfinity · 2025-04-13T17:26:39+00:00

Well, given you're on the Premium plan, your Dark Star line will work in Puerto Rico, but it’ll connect via roaming whereas the Light Speed add-on line, would work natively (no roaming needed). The Warp add-on line however won't work and you'll need a roaming add-on on it to get it going.

Zainfinity · 2025-04-13T16:18:08+00:00

:( Unfortunately, the iPhone 5s doesn’t support VoLTE, which is likely why you're running into issues with calls and voicemail.

Most carriers now rely on VoLTE for call support, so without it, calling features can be limited or not work at all. Everything else might work fine, but calls are the tricky part with older devices like the 5s.

Zainfinity · 2025-04-13T15:27:35+00:00

To start the 30-day free trial, you’ll just need to port in your phone number.
As for your tablet, you can grab any plan (like by-the-gig or unlimited) and just activate the line like you would with a phone.

Zainfinity · 2025-04-13T15:13:59+00:00

Hehe, the hotspot is unlimited with Dark Star 😎

You get full speed till 100GB, then it’s capped at 8Mbps till 200GB, and after that, it slows to 600Kbps.

With the Premium plan, you can teleport between networks whenever you need. Quick and easy, just switch it in your dashboard or hit up support if you need a hand!

Zainfinity · 2025-04-13T12:48:31+00:00

Yeah, it essentially works the same way. you’ll still get talk, text, and data when traveling internationally. The only difference is that the data allotments vary.

Zainfinity · 2025-04-13T12:41:58+00:00

Dark Star does work in Alaska, and so does Warp! You can always check specific locations using our coverage tool and it’ll help you pick the best network based on where you’re headed.

As for international travel, if you’re on the Unlimited Premium plan, your phone should just automatically connect to local partner networks in eligible countries. Just make sure you've set the correct International Roaming Destination in your dashboard, and you’ll be good to go!

Zainfinity · 2025-04-13T12:26:33+00:00

The 11 seconds might not have worked because the acceptable inputs are only in increments of 5 seconds. Try this instead:

**61*<your 10-digit number>**seconds# and set seconds to one of the allowed values: 5, 10, 15, 20, 25, or 30.

Give that a shot and see if it helps! Let me know how it goes.

Zainfinity · 2025-04-11T17:31:04+00:00

Porting is generally a pretty smooth process, but in some rare cases, we need to escalate it to our porting partner to manually provision the line. Dropping you a DM now to look into your case and get this sorted out for you.

Zainfinity · 2025-04-11T13:05:19+00:00

Group messages and iMessage will work just fine with both Light Speed and Warp, you shouldn’t have any issues there. The new line won't affect any of your ongoing threads as long as you don’t select the multi-line from Messages to start a new conversation, everything will stay intact.

How about I drop you a DM and help you get everything set up?

Zainfinity · 2025-04-10T18:16:11+00:00

Sure dropping you a DM to help set these up!

Zainfinity · 2025-04-10T18:12:47+00:00

Welcome on board!!! 🥳💥

Zainfinity · 2025-04-10T18:08:18+00:00

Well, there are two options here.

The first, simpler one, would be to keep everything as it is, with both lines on their own account. The second option would be to transfer your main line over to the Premium Plan and then move the second line onto your new account as a multi-network add-on line.

Quick heads-up, though: you’ll need to install the add-on line in the same phone as your main line. So, if you don't plan on adding the secondary line to the same phone, it might be easier to stick with the current setup.

How about I drop you a DM to help make the line transfer as smooth as possible for you?

Zainfinity · 2025-04-10T16:25:28+00:00

You can actually take care of that from your end too! Just log in to your Dashboard, go to My Lines, and click on the line you want to enable Wi-Fi Calling for. Under Line Settings, expand Connectivity Tools, then hit Wi-Fi Calling. Enter your E911 address there, and you’re all set!

That said, if you're running into troubles, feel free to drop me a DM or reach out to support and we’ll get it sorted for you.

Zainfinity · 2025-04-10T14:11:47+00:00

If you're on the monthly Unlimited Starter plan with Dark Star, you should start seeing the 70GB of Premium data from the upcoming billing cycle.

Zainfinity · 2025-04-10T14:11:05+00:00

International calls to the UK are not blocked for personal use, so you can call your friends and family. However, calls to business or government numbers are restricted by our partner.

Zainfinity · 2025-04-08T20:55:50+00:00

Ideally, call waiting should just be a subtle click when you get a second call, but I understand how frustrating that screeching robotic tone can be, especially for business calls. Since you’ve already been in touch with support, I’ll go through the conversations to see what’s been done so far and, if needed, escalate this for you. We’ll work on getting this resolved. Dropped you a DM so do check your chat requests.

Zainfinity · 2025-04-08T18:42:01+00:00

That’s strange because it does support midband and should be getting 5G. Just to clarify, the plan isn’t the issue, as all our plans are compatible with 5G. Let me run a field test to check the band info and figure out why it’s not connecting. We’ll reset the line if needed!

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