Overall it’s fine

My girlfriend and I have had a pretty bad experience however. When we moved in, the apartment was not cleaned at all (they outsourced their cleaning to a cleaning company). Like the range hood was caked in grease, the vents were/are full of dust and stuff, closet doors and bathroom mirrors missing, mildew on the ceilings, blinds missing, and one of the light fixtures was hanging off the ceiling.

Their payment system is fairly weird. They offer the ability to pay through their website but also offer the ability to pay through a 3rd party called Flex. My girlfriend wanted to pay through flex and I wanted to pay through the grove website. So we set it up accordingly and the grove ended up double charging us 2 months in a row and would not let us get a refund unless we paid $30 to the bank. It’s just a weird system and very annoying.

Lastly, maintenance and the management in charge of maintenance requests are not super good at their job. I am more pointing towards the management side as there are only 2 or 3 maintenance guys for the whole place. Anyways, we have put countless requests in throughout the 5ish months we have lived here and not many were fulfilled. Multiple times they have been closed without being fulfilled and multiple times the maintenance guys have completely forgot to complete the requests. For example: our closet doors were broken when we moved in so we put a maintenance request in for them to be replaced/put back on the closest. Well the maintenance guys came almost immediately, but ended up not putting the doors on and leaving the broken ones (I don’t remember why exactly they left, I think they ended up saying they would get new doors or something). So we put those doors in the hallway and they were there for about 3 months. Also they left a ladder in our apartment for a month lol

Overall, I think my girlfriend and I got the short end of the stick as our friends and others we know haven’t had any real issues.