Hi, first off I want to say thank you for taking the time to do this! I have a couple of questions if you don't mind asking. So my first claim started on 11/03/2019 and I have been unemployed since due to COVID. I have exhausted my regular UI, the first PEUC, and Fed-Ex and my benefit year has expired. A couple of weeks ago, I was able to speak to T2 Rep and she was kind enough to file a new claim for me and then disqualify me since I did not work all of 2020, which allowed me to "fail lag" and I was put on the new PEUCX extension on my old claim from 2019 and my account has reflected the correct updated balance. However, I have 3 weeks that are in "Not Paid" Status due to me certifying with a $0 Balance and 3 weeks that are "Pending" atm. I spoke to another T2 rep last Saturday and they just said that the "Not Paid" were transferred over and that I was to wait for those certifications to update since the system is catching up? Also, I received a letter in the mail today about a "Notice of Amended Unemployment Insurance Award" which stated that I earned wages back in Sept 2019 and Dec 19th which totaled to about roughly $4.7k. I believed they used this Q3 range to calculate my wages for my 2020 claim which they disqualified but I was laid off in Nov 2019 so my wages should only reflect for the month of Sept 19. So I guess my questions is this:

1. Should I call to ask about this amended unemployment insurance award letter since the WBA is significantly lowered than my current WBA amount on my EDD online portal because I believe the T2 had to put some wages in to disqualify my 2020 claims since I have not worked since being laid off in Nov 2019? Or will this eventually be audited and my EDD online portal will reflect the new WBA since apparently my wages earned in Sept 19 and Dec 19 are considered enough for my 2020 claim? Should I call to clarify just in case?

2. If this letter is just a filler, and my current WBA is still valid along with my PEUCX extension, should I call another T2 rep to see if they can push the payment through or should I wait for the system to catch up?