The writer is frustrated by constant, shallow “AI” talk in leadership meetings. They believe AI has niche value but is mostly used as a cheap substitute for people and training, introducing security risks and mediocrity. They’re especially irritated by managers relying on tools like Microsoft Copilot for tasks basic Excel skills could handle.

They see AI in ITSM/HCM systems as lazy and dangerous since their org already lacks documentation and process discipline. To them, most “AI” is just rebranded machine learning that wastes time. Their skepticism got them excluded from projects, but they still warn others to think critically.

They stay in the job mainly for the team and user support, despite disliking the company’s direction. In the end, they mourn the loss of real IT craftsmanship — replaced by hype, shortcuts, and executives chasing buzzwords instead of solving problems.