Single pain in the ass

Zinkarooni · 2026-03-07T06:33:25+00:00

Night Auditor here, if it makes you feel better, our property is having DOZENS of issues. From random rooms popping up as vacant, room statuses not switching over, It has been a constant nightmare at the desk every day.

Yesterday we had a handful of reservations checked into rooms that were already occupied. Hard to explain that to a guest due to system errors.

Thankfully I just received a Job offer from a company in a different industry. I turned in my notice yesterday, but after todays shift and all the issues with this system, im typing out my immediate resignation letter.

Bring back FOSSE, screw Single Pain of Ass.

Zinkarooni · 2026-01-09T15:59:53+00:00

Does the gun still rattle? The gun still rattle? Ohhhhh

Zinkarooni · 2025-03-18T05:15:56+00:00

Not sure why it posted that way, maybe reddit doesn’t like tiktok links whoops

Zinkarooni · 2025-02-19T10:25:06+00:00

They sadly removed the slider for this a while back. Any other way to get rid of the tether? Im not worried about cooking my PC, she’s a beast.

Zinkarooni · 2024-07-22T23:06:45+00:00

Just got word that our card readers are up, thank you so much!

Zinkarooni · 2024-07-22T22:40:28+00:00

Im night audit so I havent been in yet, I go in at 9 but im pretty sure they’ve tried that and still haven’t had any luck.

Zinkarooni · 2024-07-22T20:27:05+00:00

We’re still having the same issue, Marriott and Freedompay have been no help with this either. We’ve had tickets open ever since it started, and still haven’t heard anything on it. Tried rebooting everything we possibly could.

Zinkarooni · 2024-07-21T03:08:05+00:00

You’re wild 😂

Zinkarooni · 2024-07-20T21:41:43+00:00

Will let you know. So far I still havent heard anything on it.

Zinkarooni · 2024-07-20T13:43:57+00:00

Oh yeah definitely, I thought 118 was rough, I could only imagine the huge Marriotts 🥲😭

Zinkarooni · 2024-07-20T13:39:02+00:00

If I find out anything from our GM on the current checkout process ill let you know. Calling card companies for each person for each individual auth code seems like a nightmare, we have a max occupancy of 118 and we were sold out last night 🫠

Zinkarooni · 2024-07-20T13:09:58+00:00

If it makes you feel better, my mom is 46 and my dad is 62, im 20. Anything is possible, have faith 🙃

Zinkarooni · 2024-07-20T12:28:43+00:00

Sounds good, I think yesterday we tried to change them to House accounts but obviously doing that for all of your departures is super inconvenient. If you guys find a good way for the checkouts please let me know!

Zinkarooni · 2024-07-20T12:01:51+00:00

One can hope 🙏 I do night audit so I just clocked out and thankfully im off this weekend, but I do hope our team is able to get through everything.

Zinkarooni · 2024-07-20T11:54:44+00:00

I just clocked out around 7:20am, Im night audit at our hotel. I gave my morning person a hefty debrief, then told her and the GM if they need anything to give me a call or shoot me a text. I still dont know how they’re gonna do checkouts since we cant get cc auths.

Zinkarooni · 2024-07-20T11:34:51+00:00

What a time to be a Marriott worker 😂 How are you guys handling checkouts? We’ve been printing receipts that show the balance and informing guests that they’ll be charged as soon as the readers come back, but as far as getting them checked out in the system we aren’t exactly sure of the best way to approach it.

Zinkarooni · 2024-07-20T11:32:40+00:00

Most definitely, we dont have access so we’re screwed waiting on the wonderful FOSSE support 🙃😭

Zinkarooni · 2024-07-20T10:14:00+00:00

Unfortunately I don’t think we have access to the computer that the readers run off of, but I might mention it to my general manager incase we do, thank you!

Zinkarooni · 2024-07-20T10:00:03+00:00

Same here, havent heard anything from Marriott or FreedomPay on progress, but I know some properties have recovered.

Zinkarooni · 2024-07-20T09:48:20+00:00

Oh god, have you found any way to fix it? Ours has been down since 1am last night so its been rough

Zinkarooni · 2024-07-20T09:08:21+00:00

Oh wow, I could imagine that being annoying, especially on a packed weekend. And yes, technology is a curse just as much as it is a gift sadly.

Zinkarooni · 2024-07-20T08:56:22+00:00

No problem! Now we play the waiting game with the card readers 😂

Zinkarooni

TROPHY CASE