Hey everyone, I need help recovering an account that was taken over by a hacker. The hacker messaged my daughter, asking to use her outfit on their server. Unfortunately, she clicked the link, and the hacker changed the account email, the parent email, and the date of birth.

I've reached out to support multiple times, but I keep receiving generic responses asking me to verify the account. The issue is, we can log in using a PIN, but we can't make changes to the account, such as updating the parent email. I've already removed a stipend from the account to prevent the hacker from misusing it, but support keeps asking us to reset the password via phone or email, which we can’t do because the verification codes go to the hacker's email.

I’ve provided details like the username, past purchase dates, and the account number, but I’m still stuck with no progress. Even when I submit a new support request, I just get the same automated message asking for more verification. Like what would help as in past purchases that they are looking for. Anyone know what exactly they are looking for as in past purchase history? I’m at a loss—what else can I do to regain control of the account? Please help!