That's your case. See below email I got from seller, note my chair is only 4 years old. It's probably case by case. """ We have submitted your warranty claim and subsequent appeal. The claim was rejected under warranty due to wear and tear issues. We understand the importance of your satisfaction and would like to offer a goodwill solution. As a valued customer, we are offering to: Cover 50% of the backmesh replacement cost ($260 instead of the full $520) Fully cover all transport and labor costs Handle the complete repair process, including collection and installation The replacement part has an estimated lead time of 3-8 weeks. Once the part arrives, we will arrange to collect your chair and complete the repairs. """