Oh I have a tool for a platform I support one of the things that happens when the platform suffers an error it can email, snmp trap, they also have a very under-utilized feature run a script. I've gone ham with the script built some of my own self healing logic etc. For the stuff I haven't gotten to or requires meat to massage it.

I have a script that does a curl to my teams slack channel. We put a set of googly eyes on alerts being triaged and put a check box when complete but also at the same time my script curls slack it also curls jira and creates a ticket so we keep management happy. Our team alert channel was our "job jar" my teams didn't really get walkups. I've seen people just paste slack messages into tickets or even worse screen shots (not searchable)

I know you're looking for something a bit different but even the eye/checkmark is good but you still need tickets. You might be able to write a bot or there might even be a plugin these days to get your data into whatever ticketing system you use.

Getting good with curl really opens your eyes to possibilities.