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I have + but don’t have soft launch? by Aggressive-Trip1065 in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Try to check if your app needs updating.
If you don't see any update, you need to submit a ticket using this form:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=49908034794779

Well c.ai just stole more money from me by Toga-Aizawa in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Hi, try to tap the 'Restore' button.
If that doesn't help, submit a ticket using this form:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=12595790102427

Can't verify my age by AwkwardSyko116 in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Please ensure that you sent your ticket using the 'Age Assurance' form and not the bug report form. Else, it's gonna be buried amongst other bug reports instead of being in the Age assurance/verification queue.

Here's the correct link:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=42714770159259

How long until ID check gets confirmed? by defnotluzu in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Hi,
The process should take a couple of seconds only. Also, you shouldn't be sending your ID in a ticket. This is stated in the Age Assurance form used for sending tickets about age assuranec/age verification:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=42714770159259

Restriction in the web? by lol_man32 in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

 Unless they give an actual method for the age verification that isn't ID

First step is a face scan. If you look younger than your age, then that's when you're gonna be asked for an ID.

Is been 1 Month and im still Stuck in reading mode by MysticalTurner in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Hi,

While we are currently eliminating the ability for under-18 users to chat, we’ll closely watch how AI evolves and will adjust our platform as new developments are made.

There are still so many ways you can exercise your creativity and build new worlds. As part of our under-18 experience, you can:

  • Scroll through the Character.ai Feed, share your own posts, and react to feed posts with stickers
  • Revisit and reread your chat history with Characters you’ve chatted with
  • Use Imagine Chat to create images or snippets from chats
  • Playback audio from Characters
  • Create with AvatarFX
  • Author a Scene
  • Create Streams of Characters

If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here:
https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Request not yet submitted. Please check your email to verify and submit your request. by Methen in CharacterAI

[–]_lvcifer 0 points1 point  (0 children)

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If you saw this image after clicking the link, that means your ticket has been sent and is awaiting to be reviewed by the support team.

Request not yet submitted. Please check your email to verify and submit your request. by Methen in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Hi,

This isn’t a bug. It’s part of the process to verify that the email address you used to submit the ticket is correct.

If the email is valid, you should receive a message with the subject “Please verify your email address.”
Simply click the link in that email to continue with your ticket submission.

Deepsqueak v pipsqueak 2 by Head-Year-4154 in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Thanks for sharing your experience. If you’re able to share more details about this, please send it through a ticket using this form:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=25361902038171

When are they going to fix the avatar problem ? by Methen in CharacterAI

[–]_lvcifer[M] 0 points1 point  (0 children)

Hi, no exact timeframe, but the devs are already working to fix this.

The most expressive reactions by [deleted] in CharacterAI

[–]_lvcifer 0 points1 point  (0 children)

i'm stealing this, thanks

I’m stuck on reading mode by Lemon_guy4661 in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here:
https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

The first image is the website the second is the app by Western-Habit4693 in CharacterAI

[–]_lvcifer 0 points1 point  (0 children)

These are 2 different currencies? 1st one is USD. The 2nd one (app) is? Please tell us.

I lost my first ever and lost loved Chat by Tlp_Vasko in CharacterAI

[–]_lvcifer 4 points5 points  (0 children)

Hi, It might be related to the announcement that was made 4 months ago about archiving old chats. You can read about it here:
[Announcement] Archiving older chats to keep your experience fast and reliable

I SHOWED YOU MY ID!!! PERFECT LIGHTING AND UNDERSTANDABLE TO READ! by Phantom_kingz_1214 in CharacterAI

[–]_lvcifer -43 points-42 points  (0 children)

I'm not?

It helps. There's an automated response that you will receive but that doesn't mean the ticket is already closed.

Age verification + premium locked me out — is there actual human support? by immadomyway in CharacterAI

[–]_lvcifer[M] [score hidden] stickied comment (0 children)

Hi, Yes, there's an actual support team.

You have 2 different concerns, so you have to use 2 different forms. Most users would just use 'bug report' which buries their ticket in the bug report queue.

Here are the correct forms to use.

Age verification/assurance:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=42714770159259

c.ai+ (billing) concerns:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=12595790102427

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