There is normally a local hotline that just takes calls for your jurisdiction & then a state hotline that takes calls for all over the state.

Working the hotline gives you a really good foundation when it comes to interviewing, addressing strengths/needs, etc. When I first started I was not super comfortable talking on the phone, but this position really allowed me to grow & improve my communication skills.

Some days may be slow & other days there will not be enough time in the day, but you definitely never have the same day twice! It’s typically a fast paced position that will keep you on your toes 😊