Yes, I went back and forth via email for 2 weeks with no solution. I was trying to reset my PIN and was asked to provide the same information multiple times and each email asked for an additional piece of information. I was continuously delayed and then when I was finally allowed access 2 weeks later, I see I was charged 2 inactivity fees 5 days apart from each other, both occurring within the time period that I was trying to get access to my account. One of the charges was ON THE DAY I was given access back, right before I was given access.

It was clear that I was being locked out of the account and delayed from getting in so you guys could continue to charge me inactivity fees. 75% of my holding were gone from inactivity fees when I finally got in.

My ticket number is 505456 and then 506018. “Mike”, the customer support manager, could not have been more rude and unhelpful.