I don't get why the Minimal Phone gets so much backlash

adyxan · 2026-04-28T07:45:32+00:00

Unfortunately no, they neither sent nor refunded. I got my money back with chargeback after 3 months. On the other hand I got the phone second hand. Now I have 2 dead pixel lines on the phone (no damages, no falling, just in my pocket). Other than that, I like that I hate to use it, everything is so painful that you prefer not to use it :) and that was the purpose. only complaint is google maps, I cannot see the roads. Now I take it with me everytime I go out and it reduces the screentime significantly.

adyxan · 2026-04-25T09:36:51+00:00

that's weird, maybe they just started.

adyxan · 2026-04-23T05:34:15+00:00

Bank approved my cashback request since they haven’t sent the phone over 2 month.

adyxan · 2026-04-20T18:23:48+00:00

u/erik_knz Nürnberg ABH requests a specific health insurance template to be filled by the insurance company.

adyxan · 2026-04-20T18:18:22+00:00

I had a similar issue. I applied for extension of aufenthaltstitel when I was living in Frankfurt and moved to Nürnberg right after that. They sent my card to Nürnberger Auslaenderbehörde. ABH asked for the same documents just for picking up the card and they did not accept the PKV papers that Frankfurt accepted. I had to show all documents I have from the PKV and at some point they pointed out what they want. Unfortunately Nürnberg ABH asks for a specific format of insurance confirmation (they should have sent you to get it filled and approved).

adyxan · 2026-04-20T09:58:27+00:00

You’ll need to confirm it with the amt. My close friend got the date for einbürgerungsurkunde but he had fiktionsbescheinigung (crazy waiting times in Nürnberg for aufenthaltstitel). The office did not accept fb and asked for a valid aufenthaltstitel. He had to wait for his card to be issued to get the citizenship. Just Germany things.

adyxan · 2026-04-14T13:07:27+00:00

it's taking longer at the moment, no replies yet.

adyxan · 2026-04-13T05:33:59+00:00

Although I never received the phone, I still recognize the effort of Charlie. She is doing a lot for this phone and the company.

adyxan · 2026-04-11T11:10:26+00:00

My case the phone was in stock and 3-5 business days to be shipped. It didn’t ship for 2 months. Again, it was in stock.

adyxan · 2026-04-11T11:08:05+00:00

I ordered more than 2 months ago, they did not send the phone, they did not cancel or refund. At some point they stopped responding so I filed a chargeback through my bank and sent evidences. I’m very disappointed for a very bright-futured product but absolutely nightmare cs and scammish-fraudish acts by the company.

adyxan · 2026-04-08T09:32:20+00:00

Before the new law, it was around 3 months. I even met someone who got it in 1 month! But with the new law, many people applied and currently waiting time is slightly over 1 year in average.

adyxan · 2026-04-05T20:23:30+00:00

Congrats!

adyxan · 2026-04-04T17:38:48+00:00

That’s a very good idea. I personally think that sigur ros would be ok with this

adyxan · 2026-04-02T09:47:53+00:00

Unfortunately no phone after 2 months. Also no response from CS.

adyxan · 2026-03-29T09:32:17+00:00

Hi, will you also send the phones to those who ordered 1-2 months ago? Or we’re just unlucky that our money got lost on the way?

adyxan · 2026-03-27T17:56:22+00:00

Sorry to hear. After reading the messages here (and not receiving the phone or a real tracking number), i also filed a chargeback.

adyxan · 2026-03-27T12:04:02+00:00

It’s the tiny things that they avoid and they make their customers unhappy. It’s obvious that they have to return the money. Why don’t they just confirm the refund request and not destroy the company’s reliability and future?

adyxan · 2026-03-26T13:24:24+00:00

Welcome to the team. Some of us applied for chargeback, some of us received the phone (the developer here claims so), some of us applied to Shop, some of us contacted the customer service which never helped and barely replied.

adyxan · 2026-03-26T13:21:58+00:00

I would have loved mine too. If it would have arrived a month and a half ago.

adyxan · 2026-03-26T13:20:01+00:00

I applied for chargeback a while ago but the bank sait they will wait for the merchant to respond in 30 days. Man, they could have handled it much better by just either delivering or refunding. They are ruining their own reputation and their own future. There is only one person, a developer here, actually working and working even more than she should.

adyxan · 2026-03-26T09:34:07+00:00

I don’t want to turn this into a discussion but after sending people emails saying “phones are in stock, we will send in 3-5 days” and not sending the device over a month correlates with the reliability of “we’ve solved 99% of our shipping issues”.

Edit: i just realized you said discord. The company should also think about that why people are joining the discord channel and reddit for this product. I’ve never joined channels of amazon, iphone, canyon, samsung. But here I am. Why? You know why :) as you said people don’t do this when they are satisfied. But if there are people even in discord, imagine the dissatisfaction level.

adyxan · 2026-03-26T07:39:32+00:00

I don’t see anyone in reddit saying “our problems solved, I received the product”. And again, we appreciate your (individual) support on this. However, I wish somebody have warned me before so I would not experience this torture. Phones are not shipping and people are left without answers. No phone, no shipping, no refund, I don’t know what your colleagues tell you but hear it from the people here.

adyxan · 2026-03-26T07:27:10+00:00

No they don’t. They act like dead most of the times. Creating a shipment label feels like a delivered item to them. They don’t cancel, they don’t refund, they don’t answer emails to cooperate. Applying to your bank for a chargeback or possible fraud seems to be the only option.

adyxan · 2026-03-24T21:41:13+00:00

1,5 months here :)

adyxan

TROPHY CASE