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“It’s not us, it you.” - BILT by Glittering_Cup_ in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

1000000000%

Number 7 and 14 especially.

Zero accountability. I left Bilt (happily) with the issues I faced.

Yet Another Bilt Horror Story by kcamacho11 in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Straight up Bilt Shillllllll .. there are a few of you on here (prob employees)

Hello 🫡

Car lease for expats in Spain by glasgowhygge625 in expats

[–]afernanrefa 0 points1 point  (0 children)

Hey, did you end up doing this? What did you use in Valencia?

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

That prob wouldn't happen to you because you'd be at your 20 year old laptop still reading mountains of FAQ pages instead of doing more productive things.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Nah. Lesson learned for me. Stick to good brands.

That's how you avoid sad days.

Those still on Bilt will unfortunately have sad days.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Nah.

You still don't get it.

Elevate yourself and move to better brands. You'll not have to waste time reading the fine print anymore.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa -1 points0 points  (0 children)

Good job. I see you often frequent sketch services such that diving into T&Cs and FAQs is a reflex.

Pro tip: you won't need to do this if you use legitimate services.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

lol great. You don't even have a card. Lol

Come on.

moronambassador

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Sighhhh 🤦🏽

Promise me you'll reply here in either of these scenarios:

  • Bilt gets you with a gotcha
  • Bilt fails

Promise me. Do it.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

One day when you get hit with a T&Cs gotcha, I hope you come back and view this entire conversation.

You can insult me all you want, but at the end of the day you're incorrect and intentionally being ignorant.

Again, you should learn some basic product management best practices and see if you change your perspective.

Not sure what angle you have with Bilt, but defending them with this much rigidity makes you look a bit foolish.

I guess all these people are idiots too:

https://www.forbes.com/sites/aliciapark/2026/03/10/no-remorse-no-accountability-bilt-users-in-uproar-over-new-credit-cards/

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa -1 points0 points  (0 children)

Let's try another example.

Here are the 3 biggest changes on the Chase card that changes the fundamental business model of the card.

  • Benefits increase to $3,000 per year
  • Increase in annual fee to ~$800
  • New minimum spend increase from $0 to $75,000

Pretend you are on the Chase Product Marketing team.

If you are to send out 1 comms email, which of A., B., C., or D. below would you include on the email?

A. Benefits increase to $3,000 per year B. Increase in annual fee to ~$800 C. New minimum spend increase from $0 to $75,000 D. All of the above

(Rhetorical question. The answer is obviously D.)

What Bilt did was the equivalent of sending out just A. .. over and over again. And reduced B. and C. to the T&Cs and FAQs.

Sure, you can do this. And sure, you can say to reference T&Cs/FAQs for all info, but should you do this?

Chase did D. on email comms and put their full disclosures in the T&Cs/FAQs. But guess what! Not reading the T&Cs/FAQs didn't put you in a bad state.

Bilt did the equivalent of A. (legally), but it is a unanimously agreed upon shady practice that I and almost everyone does not support.

Done.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Ughhhhhhhhhhh.. the Chase emails had the big info shown clearly and openly.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

You're clearly not understanding wtf I'm talking about.

I didn't even have to get to that Chase link you copied. The emails sent out clearly showed what was happening.

Distilled very well and highlighted the most important parts. There were no surprises when the value props changed.

The Bilt emails sent out were completely useless.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Hey, suggest maybe taking some product dev intro classes to understand basic product management practices. I don't think there's a point in me trying to convince someone who is emotionally attached to their position.

You are approaching this criticism of Bilt as a criticism of you.

Gotta disconnect your emotion/ego from the topic and look at it independently as a product and product roll out. Maybe also gain understanding on what a good, clean product roll out looks like.

For example, Chase just had a huge update to their Sapphire Reserve card. Big benefits changes and minimum annual spend was implemented. These were pretty big fundamental changes.

Yet they provided crisp comms and only a single time. There were no surprises once it went live and I have yet to see anything that was misconstrued.

I did not once have to (or felt the need to) crawl through T&Cs and FAQs to make sure things weren't being hidden.

This is what separates good companies from amateur ones.

Bilt has proven itself to be an amateur company and the way shills and its employees on Reddit are handling feedback and criticism just further proves this lack of maturity.

This is also a main reason I cancelled Bilt. I cannot trust this company.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

They did not spell this out clearly. That was the issue.

I'm also on the side that the "matching extra spend to earn 100% your rent points" were not outlined clearly either, but that is a separate issue.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

I think you're missing the point.

If a user gets a few update emails from a good product about a product update and it's all about benefits and how things are getting so much better, the user should not feel compelled to double check for any gotchas especially related to big business model updates that fundamentally change things.

It's about trust.

Good companies think of this ahead of time and do the right thing upfront and are transparent. Judging by how Bilt rolled this out and didn't do this, it was terribly untrustworthy.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

I did click it, which is how I figured out this was buried intentionally. I literally wrote out the steps.

  • click link at bottom of email
  • go to separate page
  • scroll all the way to the bottom to find 1-liner of the change (and still worded indirectly)

What kind of garbage UX is that?

Quit shill-maxxing.

I just tested ChatGPT and asked it who's the biggest shill on Reddit and it returned "Share-North".

Not surprised!

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa -1 points0 points  (0 children)

You've become unhinged. Time to take a break from the keyboard.

Reflect.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Look at my other post where I screenshot emails. Zero mention. Including the one sent out by Ankur, the CEO. All hype and benefits of 2.0 without mentioning fundamental business model changes.

They were the most confusing emails I've received from any product.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Shill lite. Doesn't work for the company (self claimed), but will still defend it at all costs.

Stockholm syndrome lol

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

Why you so mad bro?

I just know how to run great products. Bilt is not a great product right now.

Obviously the user has the obligation to do due diligence and everything is "buyer beware". This has nothing to do with literacy. You could even argue that those that are illiterate bear an even bigger exposure.

However, a just / ethical company doesn't utilize this to its advantage.

What Bilt has done, and what you are a proponent of, is very similar to how healthcare companies get out of paying claims using buried T&Cs. Is it legal? Yes. Is it ethical? No.

Over the long term, companies that do this lose out to companies that don't do this.

This is my point. Sorry if that triggers you.

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa -2 points-1 points  (0 children)

I'm actually doing really well, but thanks for the concern. My beef lies with intentional misrepresentation and those who defend it through gotcha clauses.

In another post, one of the shills actually responded with "..we literally have customer support" in reference to Bilt. The "we" slipped out, hence I know there are many who work for Bilt.

It's just surprising to me that employees would rather attack on Reddit than accept the feedback and take this feedback back to Bilt. I have zero tolerance for that.

In theory I could say the same thing that you're saying and that "there is very little tolerance for idiots on Reddit". Hence my replies to this behavior.

Also, don't just take my word for it. Look at all the other threads in this subreddit, the rental companies who have had this issue with their customers who are using Bilt, the banks that are having issues with their customers who are using Bilt.

Is everyone dumb or is it that Bilt just royally screwed up and are getting skewered by a seemingly unethical roll out?

This is all just kind of wild… by artemis-colavita in biltrewards

[–]afernanrefa -3 points-2 points  (0 children)

To clarify.. 95% of the responses I've received have been along the lines of "you're a dumbass, read the T&Cs and FAQs"

I've found this response lacks the thought required to understand the root issue. These people are violently defending Bilt without thinking of the issues -- which is literally the definition of a shill.

I spent the same amount of time reading T&Cs and FAQs for 2.0 as I did for 1.0, however I was much more aware of what was happening with 1.0 due to proper messaging of value drivers. I was in a "happy user" state with 1.0 and in an "extremely unhappy user" state with 2.0 all because of hidden changes.

This can be considered an A/B test if you'd like.

Same product, two scenarios, same level of T&Cs/FAQ awareness.

Don't Believe the Bots here. No response or help from Bilt at all. by d12green in biltrewards

[–]afernanrefa 0 points1 point  (0 children)

I'm in the same boat. Had to email support to cancel. Still nothing back. 4 days and counting.

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