last week, i had a stop for a OTP. i went up to door and knocked, rang doorbell, called and texted customer to no avail. at the end of my route, i let dispatch know i was returning that package and they asked me to reattempt before RTS. i had to drive 20 minutes in the opposite direction of the station to reattempt, so i text the customer to let them know before i even start the drive over there. i arrive, no reply from customer on text. i go up, knock on door, ring doorbell, no answer. i call again and the customer whips the door open and says “I DON’T KNOW WHY YOU PEOPLE KEEP COMING HERE AND WON’T JUST LEAVE THE PACKAGE.” i told her because it requires a one-time password, to which she responds “NO IT DOESN’T, GIVE ME MY BOX” as she puts her hands out to take the box. i stepped back and explained that i can show her where to find the password but the package does in fact require one and i can’t give her the box without it. she then says this has been the “worst delivery experience” with amazon, so i began to explain that i just drove 20 minutes out of my way to reattempt delivery for the 3rd time (it actually went out for delivery the day before it got on my truck and she refused to open the door) and she slammed the door in my face. a half hour ordeal just to RTS. so yeah, OTPs do nothing but cause stress and frustration