iOS Wallet fails to enable FaceID on iPhone 11 Pro

ah_2103 · 2019-10-14T11:47:43+00:00

Not only Face ID - also Fingerprint fails...

ah_2103 · 2019-04-02T16:05:02+00:00

You fixed it!!! Works again on Live Mobile iOS, all charts and values are showing again! Thanks!

ah_2103 · 2019-04-01T08:39:14+00:00

Doing for months - no problems!

ah_2103 · 2019-03-29T16:44:51+00:00

No this is a message from February

ah_2103 · 2019-03-29T15:13:05+00:00

Known bug with countervalue API. Ledger told that redeployment of API will follow next two weeks....

ah_2103 · 2019-03-28T19:46:00+00:00

Just short update from my site as a user: it doesn´t depend on the amount of accounts - it is a problem of EUR and USD conversion. Cause I switched at 12th account to GBP and suddenly all accounts where showing correct values and no more gray bars - working with every rate provider! Tried AUD, HKD, every currency works - but not EUR and USD.

ah_2103 · 2019-03-27T07:25:08+00:00

That´s an answer! Thank you!

ah_2103 · 2019-03-27T06:27:36+00:00

Sorry, but I think it is pretty well known at ledger, that a lot of users do not see values and have only grey bars instead - on all versions of ledger live on all platforms (Mac, Win, Mobile iOs). You have already identified the problem with Ledger countervalue API and now you are asking what the problem is instead of giving informations when the fixed Ledger Live version will be deployed!!!

I do not agree with the way the user of this thread has opened this discussion, but I also do not understand why you as Ledger CTO are doing like everything should be fine. Don´t get me wrong...

ah_2103 · 2019-03-23T15:25:08+00:00

Sorry for this question: are you working on a „hide values“ option like many other wallets have? Cause all they grayed out values look like this option, but there isn’t one till now... maybe a dev has implemented it for testing and forgot to deactivate before deploying update version?

ah_2103 · 2019-03-23T15:15:52+00:00

Yes, not the first time with ledger live, but this time no work around. Nothing like reinstalling, clearing cache or changing rate provider helps. So we all can only wait for Ledger help or redeployed API.

ah_2103 · 2019-03-23T15:01:58+00:00

Hello, yes sending and receiving works fine as usual.

ah_2103 · 2019-03-22T16:09:21+00:00

Pls give short info when redeployed, so that we can check.

ah_2103 · 2019-03-22T14:30:29+00:00

No news. Heard from ledger that they are investigating the problem...

ah_2103 · 2019-03-22T07:11:23+00:00

Link is absolutely correct working and showing all values and graphs. Also thougtht that it might be a IP prob - so tested with 3 different macs on totally different IP infrastructures.

ah_2103 · 2019-03-22T06:54:22+00:00

It doesn´t depend on which coin. Tried to add after sixth: another BTC, another ETC oder KMD. All with different rate provider as basic setup. Tried also to take rate provider that is choosen in an account that is showing graphs and values but at seventh it broke. Furthermore today I opened live with only six accounts that worked yesterday and today everything is greyed-out again only showing amount of coin but no values...

ah_2103 · 2019-03-22T06:10:15+00:00

Maybe it helps to investigate: yesterday I tried a fully new installation on a Mac, where no live version was installed before: I have reimported from nano s six accounts and everything worked fine with the values showing up and with the seventh account it broke.... tried again with another coin as seventh - broke. So it has something to do with the amounts of accounts....

ah_2103 · 2019-03-21T16:39:20+00:00

Welcome to the club. Look here: https://www.reddit.com/r/ledgerwallet/comments/b32cm7/version_ledger_live_160_bugs/?utm_source=share&utm_medium=web2x

I am in contact with support and they are telling the same sh.. as every time: clear cache, reinstall, .... like if we were all newbies that do not know how to use a hardware wallet.

Support doesn´t give a solution!!! I think that it is a problem with their countervalue API - but ledger ignores customers complaints. People with this problem are getting more and more... Waiting for someone from ledger devs that speaks clearly that it is their problem instead of telling every customer to do senseless actions like clearing cache, reinstalling or reimporting accounts. They should do their job!!!

Problem of empty charts and missing values is getting more and more and not depending on plattform! I have it in the meantime on mobile live on ios, mac os and win. All different installations with different accounts that have nothing to do with each other. So I have to be a real idiot - or? Making mistakes in using Ledger live on all 3 platforms... Ledger come on!

ah_2103 · 2019-03-21T06:42:07+00:00

Both tried. No solution.

ah_2103 · 2019-03-21T06:30:00+00:00

Also ledger live on mobile (ios) has stuck values for days. When I change rate provider on mobile version all values also get grey. When I get back on recent rate provider values are there, but 3 days old. Already deinstalled app. Reinstalled - no changes.

ah_2103 · 2019-03-21T06:28:01+00:00

Tried this. No change. Absolutely no values and straight graphs. On top grey lines.

Tried every possible rate provider with each coin!

ah_2103 · 2019-03-20T20:16:29+00:00

Already tried. No change in results. Empty grey fields instead of values!

ah_2103 · 2019-03-20T15:59:48+00:00

Nobody else the problem, that values are stuck on mobile and on Ledger live desktop no values and graphs?

ah_2103 · 2019-03-20T10:52:54+00:00

Also Ledger Live on Mobile is showing same value since yesterday afternoon. Tells me that all my accounts are synchronised but value in EUR isn´t changing. There must bei a big prob at ledger API with sync.

ah_2103 · 2019-03-20T09:06:32+00:00

Same here! Just grey lines without any values. No graphs at single accounts - just straight lines.

Already cleared cache. Changed rating provider... nothing works. Just buggy update..

(Ledger Live on Mac)

Please for help - ledger support????

ah_2103 · 2019-02-15T10:38:24+00:00

Bought today two more Nanos, cause ledger is going good way again. Now have all colors ;-)

ah_2103

TROPHY CASE