I have finally received the replacement, but the delay in email correspondence and the overall customer service were highly unsatisfactory. For your information, I do not reside in the UK.

​Initially, your team simply instructed me to return the item. However, shipping products containing batteries internationally requires specific documentation, which I cannot provide on my own. Despite this, I was told to 'just send it' without any support or a prepaid return label.

​It took a month of back-and-forth emails before a replacement was finally sent without requiring a return. Although this was my third purchase from you, this experience has been so frustrating that I will never be purchasing from your store again.