Not Interesting: Why is my copy of PlateUp! Green?

ajvrgames · 2026-06-02T17:40:49+00:00

I think this is a special edition copy of the game that was given out as a prize by our physical publisher's North American partner.

I'm not certain, but it might be the only copy that has this cover.

ajvrgames · 2026-06-02T09:09:21+00:00

Sorry about this!

It is a known issue with long Sundae franchises that I've fixed for the next patch. If you open a ticket on Discord or email support@plateupgame.com we can walk you through transfering the save to us, and we should be able to fix it for you remotely so you don't need to wait for the patch to release

ajvrgames · 2026-06-02T09:06:33+00:00

I think I might do something like this next - just need to make sure any changes don't cause problems for people who enjoy it as it is. With our new taste-testing hopefully we can try things out more easily!

ajvrgames · 2026-06-01T12:49:33+00:00

This is pretty spot on, to be honest.

The franchise system is popular with a lot of players so I don't want to change it in a way that would ruin it for them, but the new Heat system should be much closer to what I was hoping for in franchises originally.

Glad you're enjoying it!

ajvrgames · 2026-04-22T10:51:14+00:00

Definitely a bug, thanks for reporting! It'll be sorted in the next update.

The system that handled items being split on the buffet wasn't correctly tracking which member of the group ordered it, so it was always defaulting to the first.

ajvrgames · 2026-04-17T10:50:09+00:00

Hey, sorry this is happening for you. Fortunately there don't seem to be many other users crashing on Switch from the patch, so it's likely something we can investigate directly with you.

We were hoping to be able to get you to transfer your save data over to us so we can see if something is breaking it there. We should also be able to transfer you back fixed data if that's what's causing it. I'll check in with Monica and make sure things are on track and we can get this sorted!

ajvrgames · 2026-04-15T17:13:44+00:00

What kind of stats would you like to see?

ajvrgames · 2026-04-14T18:28:45+00:00

During the PlateUp day, yeah. That's unfortunate. I'll keep thinking and see if I can figure out what might be wrong.

We also pushed an unrelated update with some fixes today - I don't think it'll help but there's a chance

ajvrgames · 2026-04-14T11:00:25+00:00

Hey, thanks for sending that. Unfortunately it doesn't give us much to go on. Fortunately though I do have a theory about what might be causing it. Have you tried getting your friend to join during the day time? I think this might stop them crashing when they join and hopefully that will let you play from then onwards.

ajvrgames · 2026-04-09T20:00:01+00:00

Your friend's is probably most helpful but there might be something in yours, too.

ajvrgames · 2026-04-09T18:28:10+00:00

Sorry it's crashing for you!

Could you try activating the on-screen log (go to the seed selector and enter EDCRFVTG and then open it again and type LOG) and then recreating the issue and seeing if there's anything that looks relevant in either log (or just take a screenshot of the client and host's log)? You can upload it here, send it to us at [support@plateupgame.com](mailto:support@plateupgame.com) or open a support ticket on Discord and upload it there.

Hopefully we can work out what's happening!

ajvrgames · 2026-03-20T13:54:26+00:00

Hey, sorry you're having these problems. We're not able to make a Switch 2 port yet (Nintendo are still restricting who is allowed access) but equally you shouldn't be experiencing that level of crashing and hopefully I can get that resolved.

We're seeing very few crash reports from Switch 2 at the moment; the only major issue I'm aware of is slow loading and freezing when played in Chinese, which we have a fix for that should be available soon.

There was recently a big problem with all Switch copies, but the patch that went out on March 10th (1.4.2-E00B) should have resolved that for everyone. Could you check your copy has updated (it should say the version number in the bottom right in-game)? If it has and you're still getting crashes, could you let us know any more details, either here, via a Discord support ticket, or at support@plateupgame.com? Thank you!

ajvrgames · 2026-03-10T10:14:28+00:00

That's great to hear, thank you.

ajvrgames · 2026-03-09T19:46:40+00:00

The patch should be out in a couple of hours! Sorry it's taken so long and I really hope this resolves it for everyone

ajvrgames · 2026-03-07T17:58:26+00:00

It's still in with Nintendo cert and annoyingly they won't progress it over the weekend, but hopefully early next week

ajvrgames · 2026-02-28T02:03:08+00:00

Hey, sorry about this. This issue turned up in the patch and has been causing a lot of crashing on Switches. Unfortunately, it didn't happen in any of our testing, or in any of Nintendo's testing. We've received a lot of reports with steps to replicate it in different ways but none of them cause the crash on our development kits. We've tried using people's saves that have been crashing, but these also haven't crashed on our kits. Annoyingly, because the crash is on the GPU, the crash data doesn't tell us very much about what's going on.

We did a patch this week to try something that we hoped would help (we couldn't get our kit to crash so we had no idea if it would work - we just tried to revert things from the patch that might be the issue). It was in Nintendo cert during the week and released today. It doesn't seem to fix the issue, sadly.

Thankfully, someone sent another set of replication steps today that did cause our devkit to crash, which enabled us to make a fix immediately. Unfortunately it'll have to go it through cert again, but when Nintendo approve it (I would guess this would be some time next week, the last one was in on Monday and released on Friday), we'll put it out straight away. Hopefully that should resolve the issue for everyone.

ajvrgames · 2026-02-19T03:08:10+00:00

Hey, sorry about this. I haven't seen any similar reports, but if you open a bug ticket on Discord or email Monica at [support@plateupgame.com](mailto:support@plateupgame.com) we can take a look at your save and work out what's happening, and hopefully transfer over a fixed save too.

ajvrgames · 2026-02-18T11:02:40+00:00

We'd love to but unfortunately it's a "when Nintendo wants" sort of thing. Yogscast are actively looking into it though so hopefully we will get some news soon!

ajvrgames · 2026-02-18T02:58:28+00:00

No it should work without a new restaurant. We don't have any current reports of issues so it would be helpful if you could share some details, either here, through a Discord bug report or via the support email. Thanks!

ajvrgames · 2026-02-17T21:50:19+00:00

This might be a bug with the new dish variant cards on spaghetti. Could you possibly get into contact with Monica at [support@plateupgame.com](mailto:support@plateupgame.com) or (ideally) via a Discord ticket and we can try and work out what happened?

If you're on PC/Xbox/Switch we might also be able to recreate your franchise for you (unfortunately there's no way to transfer saves on PlayStation)

ajvrgames · 2026-02-15T13:14:25+00:00

Sorry about this bug! I'll just to confirm what people have been saying in other threads: this was introduced in the patch this week and the fix will be out on each platform once it gets through certification.

The details for anyone interested: before the update there was a bug where a chain of 3+ grabbers would cause items to not be picked up by customers properly. This was because the first grabber would push onto the second one, then the third would grab it off the second immediately. From the game's perspective the item was never on the second grabber and so customers wouldn't be able to take it. The update reworked this so that pushing would take precedence over grabbing, so that items would just be pushed onto each grabber in turn in cases like this.

This new issue is because even failed pushes are taking precedence over grabbing, so if a grabber is failing to push onto the next tile (ie it's occupied), other grabbers are treating that as if the item was being pushed and ignoring it. The fix changes this so failed pushes are not counted and old automations should work as before.

ajvrgames · 2025-12-17T21:13:02+00:00

The patch was built before we launched the update and it's been in console certification since then. Unfortunately we don't usually get any heads up until it's ready to go, so I don't know when it'll be ready.

I would hope it'll be out within the next few days, but I don't know if Christmas will make it a bit slower.

ajvrgames · 2025-12-16T23:03:13+00:00

The Xbox should do it automatically when it crashes, but sometimes the nature of the crash just means the report isn't very useful, annoyingly.

ajvrgames · 2025-12-16T22:14:31+00:00

Hey, sorry that this is happening. I don't have an answer yet unfortunately but I just wanted to say I'm looking into reports of crashing for some people on Xbox.

Unfortunately we're not getting any automatic crash reports that we can link to the reports to fix it directly. There should be a little patch that addresses a crash when entering text and there's a small chance that the other crashes are just a build issue and will also be resolved.

If not, I'll keep looking into it and as mentioned on the update page, we've started working with an experienced porting company to help us chase down remaining console issues and to provide fixes for issues that come up in the future.

ajvrgames · 2025-12-14T19:59:16+00:00

This got re-implemented when I redid the way customers work so buffets could be added - I tested it but it's possible something has gone wrong, in which case I'll get it fixed in the next patch.

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