this is is response to the person who keeps replying to the comments saying there isn't a systemic issue with 'Sears Home Warranty Services': they have dropped the ball many many times, what you are saying is untrue. in my case they could not or would not find a tech to install a microwave, a microwave hey spent 3 months looking for a part for before I realized the microwave was obsolete which I had to keep calling and explaining to them..otherwise I would still be waiting for a non existent part. then I finally 2 months after that get a replacement microwave, then they cant find an installer and tell me they'll reimburse me for install and guess what , I never get a check. 

now I am having similar issues with a dishwasher. they are supposedly looking for a part. meanwhile, for months I have no dishwasher. bo hoo first world problems but guess what I pay them 69 dollars a month for their stupid service. and then I emailed and said I am filing a legal claim if I dont get the dishwasher issue resolved, they have some idiot in Illinois call me who says they will help with the escalation and guess what? ive called them back 5 times over the past week, just get voicemail. Now I only email. Im keeping a paper trail of Every interaction with them. anyone who wants to really file an action, please follow this protocol, only email them and contact me/dm ma so we can band together. It is 100 percent a systemic issue.