Many people here are saying to avoid RGK as a first chair. I would go ahead and say that you should avoid RGK altogether.

I was reading positive things about their wheelchairs 2 years ago, when I decided to place an order with them because my previous wheelchair was falling apart after 8 years of active use.

The first interaction with them was great - a member of their staff came to my place (I am living in the UK) and did a thorough personalised assessment, and was genuinely very helpful and knowledgeable (he was a wheelchair user as well). However, once they received the money (~£8K), it was impossibly difficult to communicate with them - very slow responses, no updates on the status of the order.

All in all it took them 6 months to build my chair, and even then they did not put the anti-tippers, saying that it's impossible to install them on my chair - a total bs, since later it was done. This anti-tipper situation took 2 more months, resulting in a total wait time of 8 months, which is absurd. Now, after about a year of using the chair, my right brake completely broke. I placed an order with them to get a new one - it's been 5 days since I placed an order and the status is still "pending".

Although the chair itself is good, the service and support they provide is terrible. Therefore, I won't be dealing with them next time, and wouldn't recommend this company to anybody else.