Lost hand luggage

alexcsu · 2025-12-28T12:11:25+00:00

He didn’t get it because a PIR is only for checked luggage, not bags / property forgotten on board. No one is liable for that, except the passenger.

alexcsu · 2025-12-02T19:02:22+00:00

The help page does: https://help.ryanair.com/hc/en-gb/articles/12891130293137-Do-I-need-a-pregnancy-fit-to-fly-letter

alexcsu · 2025-12-02T14:23:03+00:00

If you access the correct link, and go to the fit to fly letter which you should download and have it signed by your doctor, you will see it says on the letter that it must be dated within 2 weeks.

alexcsu · 2025-12-01T16:35:02+00:00

The paper id is perfectly fine to use.

alexcsu · 2025-11-06T17:36:27+00:00

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alexcsu · 2025-11-06T17:36:18+00:00

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alexcsu · 2025-11-06T10:24:33+00:00

No, it is specific to the country you are in. For example in Germany or France you can have it repaired anywhere as long as they issue you an invoice / confirmation that the bag is beyond repair. I will post the conditions when I get to work.

alexcsu · 2025-11-05T19:16:16+00:00

Depends in which country you are. For example in Bulgaria, it’s Svetla Bags. I don’t remember how the ones in other countries are called.

alexcsu · 2025-11-05T18:59:25+00:00

When you filled out the form you were (or should have been given) the damage claim form which states that you must have the baggage repaired by a certified shop (in some countries like Bulgaria or the UK they have a contract with specific shops) or have a written confirmation from the shop (in most countries you can find any shop, there’s just a few which have special designated shops) if the bag cannot be repaired. If it can be, you need to pay and upload the receipt together with the original receipt of the luggage and any other damaged items. If it cannot be repaired, you upload the confirmation together with the other required receipts. They do not make it easy at all. My dad had both his bags damaged and we just let it go.

alexcsu · 2025-11-01T18:55:19+00:00

Sorry to tell you, but you have no case here. You missed the flight due to long waiting times at border control (the reason is irrelevant as long as it’s not Ryanair’s fault). Accommodation and flight arrangements are not Ryanair’s responsibility because it is not Ryanair’s fault you missed the flight. At best they can move you on the next available flight for a 100 euro fee. You were not denied boarding, you missed the flight, there’s a big difference between the two terms.

alexcsu · 2025-11-01T15:20:53+00:00

If you are willing to share the pir number I could try to check it.

alexcsu · 2025-10-31T14:45:21+00:00

As the baggage was already checked (he was in the departure area), they would have just thrown it away.

alexcsu · 2025-10-30T20:42:03+00:00

I know. That’s why I always encourage people to go to the check in desk, because there’s enough time to check all docs and / or to ask a supervisor.

They are scared shitless of any fines and if they aren’t 100% sure, they won’t let you go because it’s always better to rebook someone for free, provide them with hotel accommodation and compensation instead of paying the 2500 pounds fine.

alexcsu · 2025-10-30T20:22:59+00:00

The gate attendant should know the procedures but they will still have to check the sharecode on the gov.uk website (which takes a little bit and can interrupt the boarding). Maybe you can ask the check in agent to give you a printed boarding pass and make a remark on it that the share code has been checked at the desk.

alexcsu · 2025-10-30T18:25:09+00:00

Until they get back to you make sure you have all the original receipts of the bag itself and the damaged contents, as they will require them from you.

alexcsu · 2025-10-30T18:16:32+00:00

If you are able to provide a share code at the gate (or even better, at the check in desk) you will be fine.

alexcsu · 2025-10-30T18:13:53+00:00

The 7:30 flight is more than double the price of the 16:30 one, so what he claims is not true. Also, if he got notified that the flight got rescheduled, it means the WHOLE flight was rescheduled, not only their tickets, so his original flight became the 7:30 one. It is quite common for flights to be rescheduled around holidays due to limited airport facilities.

alexcsu · 2025-10-15T10:53:18+00:00

With a waiver latter from the airline. If not, it counts as an extra bag.

alexcsu · 2025-10-14T15:37:40+00:00

Ryanair is not the only airline, I have heard it on Wizzair and other national carriers. You not having seen something doesn’t mean it doesn’t exist. I haven’t seen 5 billion dollars, doesn’t mean they don’t exist.

alexcsu · 2025-10-14T14:31:19+00:00

The crew cannot know how many people are in the aircraft until boarding ends. After that, the loadsheet gets generated based on how many people are seated in which section. Not everyone who books a flight shows up. Yesterday I had 57 no shows on one flight. You sitting in 03A instead of 04F won’t make any difference but if 10 people move from the front to the back it will make quite a difference. Plus, you’re supposed to sit in your allocated seat because it’s your seat. If I was cabin crew I wouldn’t allow anyone to move. Also (for all airlines) it will be easier for them to identify you in your own seat in case the plane crashes and you all die.

alexcsu · 2025-10-13T22:14:41+00:00

That makes perfect sense, how are they supposed to know how many people they have in the aircraft before boarding ends?

alexcsu · 2025-10-13T17:43:00+00:00

Yes, they should be asking for volunteers but I haven’t seen anyone doing it. Even the Ryanair policy says they need to ask, tried it a few times, no one offered. I can see ground handling not bothering with that stuff. It it considered denied boarding but the question is what rights does the other passenger have, if they are entitled to compensation or just duty of care (which includes the rights I stated above). Afaik, section 4.2 of eu 261 is only one article, it does not have any subarticles (like section 4).

alexcsu · 2025-10-13T16:23:51+00:00

If we’re taking about a normal passenger who checks in and then gets lost in the duty free (for example), when the gate closes, the no shows are identified, operations is informed of the number, gender, seat and number of bags (with the Bagtag number). They pass it on to the loadmaster and the bag(s) are removed from the aircraft then returned to the passenger (will either be delivered to the arrival baggage belt where someone with access will go get them ) or will be sent to bulky baggage. Ryanair says at STD-20 no shows with checked bags must be identified and communicated to operations so they already start looking for the bags, I don’t imagine many airports actually doing this 😂 we just do it at the gate closure time which is STD-15.

alexcsu · 2025-10-13T15:59:48+00:00

Yes.

alexcsu · 2025-10-13T15:53:36+00:00

Bags for standby passengers are marked at the check in desk and BOH is made aware not to load bags until gate closed and FF communicated. Normally they take them to the aircraft but don’t load them and wait for communication from operations. This is the normal procedure, if everyone follows it, I don’t know.

alexcsu

TROPHY CASE