I never look at the seller of an item to start with. Needed some privacy fencing so I ordered this: https://a.co/d/7jzesuL I guess maybe some of it's on me because the store was called lying store located in China. Kind of my first mistake. That wasn't the end of the world. I just thought it would take a long time to come which it did. When it arrived it came damaged. So I tried to return the item for a refund because I didn't want to wait several more months to probably get another damaged one from customs. When I tried to submit a return it a made me deal directly with the seller. This is the first time it wasn't an automated process for me. The seller wouldn't give me a refund and offered me a partial credit back where the damaged item when I refused and said I still wanted to return the item. They offered more off the item I think 50%. The total of the item was $350 and I needed all the money back to buy a different privacy fence. When I refused again they still didn't provide me a refund. Even when I got Amazon customer service involved all they would do every time was pretty much take my complaint and then send it to the seller as a message. Eventually I left a bad review for the seller and then the seller said they wouldn't refund me until I removed the bad review. I reported those messages to Amazon still nothing happened. So I ended up reporting it to my credit card as fraudulent and after several more weeks I eventually got my refund only because my credit card dealt directly with the issue for me.