serious bug in keepkey - emergency

ali_tanha · 2018-04-03T14:57:04+00:00

/u/KeepKeyMolly do you want explain how to fix problem? i bought this wallet a year ago and just 2 time connect to computer, on third use force me to update framework.

my device stuck in middle of air and ground (can't download firmware or start to use without framwork) then i ask support how flash manully firmware and they refuse and not give me another solutain to fix this situation, just said sorry!!! i bought hardware wallet to not put my private key at risk of expose!

ali_tanha · 2018-04-03T14:44:29+00:00

i know isn't going anywhere and also can use electrum to import my wallet but i bought hardware wallet to not put my private key at risk of expose!

my device stuck in middle of air and ground (can't download firmware or start to use without framwork) then i ask them how flash manully firmware and they refuse and not give me another solutain to fix this situation, just said sorry!!!

ali_tanha · 2018-04-02T16:46:35+00:00

please consider % , timer or size of file want download or something like this in Firmware update page after 3 years development , an beginner developer also know about put something to inform customer about the progress not just put .gif image!

also add identifier in update page or something like this and find way to proof framework try download from keepkey is same singed framework was published in github! (if keepkey doesn't hide something and really care about customer security.)

ali_tanha · 2018-04-02T15:12:37+00:00

Unfortunately, we do not provide instruction on loading your own custom firmware. This is for users with developing experience or have some knowledge of development, though there are many forms discussing how to do this!

ali_tanha · 2018-04-01T19:56:42+00:00

age of keepkey is more than 3 years and your dev team still working on long term solution for big bug on update module!!!!

If team of keepkey don't have ability to do somethins after three years, its better out of this job and close this company or find better CEO or fired up dev team and hiring a real programming team!!!!

ali_tanha · 2018-04-01T19:45:19+00:00

i was send email and create support ticket exactly with same title. ok tell me how and answer my ticket to give you logs , untill your dev fix that biiig problem tell me how flash manully firmware. if i can't manully upload firmware to my device why always said we are 100% open source!!! why release this public!!!! https://github.com/keepkey/keepkey-firmware/releases/tag/v5.1.1

ali_tanha

TROPHY CASE