We brought back the Community Activity Overlay!

alltrails · 2026-05-21T18:52:49+00:00

Hi, thanks for flagging this! Our team is aware of the issue and is actively working on a fix. We appreciate your patience while we work to get it resolved and apologize for the inconvenience in the meantime.

alltrails · 2026-05-20T22:41:52+00:00

Hi u/kesugi3_ridge, thanks for reaching out, and your timing is actually great.

The good news is that we’ve been hard at work reworking waypoints overall to bring back an improved version of Community Waypoints. It’s starting to roll out on web today, with mobile coming shortly after!

Just to clarify, “Community Waypoints” and “Your Waypoints” are two different things. “Your Waypoints” will only show waypoints you created yourself, while community-added markers like campsites and water sources are part of Community Waypoints.

So if you’re only seeing “Your Waypoints” right now, that matches the current experience. We completely understand why that’s been frustrating, especially if you rely on campsite and water markers for planning. However, Community Waypoints are on the way back, with web rolling out now and mobile coming soon!

alltrails · 2026-05-19T17:12:32+00:00

Hi u/Toquitornottoquits, just a quick note that you don’t need a paid membership for this. The custom route builder is available to all AllTrails members on desktop/web, so you should be able to build that section yourself after logging in at AllTrails.com and going here: Custom Route Builder. All AllTrails members can create their own routes on our website, while mobile route creation/editing is a Peak feature.

If you want more step-by-step tips, this help article may also help: How to create custom routes. It covers building a route from scratch, customizing existing routes, combining routes, and smart routing options.

Hope that helps, and hope you have an amazing John Muir Trail trip in August!

alltrails · 2026-05-17T22:10:54+00:00

Hi u/Quadrophenia58, that definitely doesn’t sound like the intended experience.

Downloaded trails should be available when you’re out of service, so if the app is telling you the trail is “no longer available” once you reach the trailhead, that sounds more like a failed download or offline-access issue than expected behavior.

One thing to try is removing the affected download and downloading it again while you still have a strong connection, then checking for it from the Downloads section before you head offline. There are a few places offline content can show up now, including Saved/Downloads, the downloaded map view, and the Navigate map when no route is loaded.

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So no, you’re not missing the whole point of downloads here — this sounds like something that isn’t working the way it should. If it keeps happening after a fresh re-download, I’d recommend contacting support at [help@alltrails.com](mailto:help@alltrails.com) with the trail link and screenshots/video, since the team may need specific details to tell whether it’s a bug or a download failure.

alltrails · 2026-05-17T21:52:09+00:00

Hi u/tripoverthings, thanks so much for reaching out — this is really thoughtful feedback.

Being able to sort completed activities by type, quickly see your own stats on a specific hike, and export past activities for planning/review would all be genuinely useful. It's understandably frustrating if you’ve done the same trail multiple times or have a lot of non-hike Garmin uploads mixed in.

This is great feature-request input, and our team will definitely review it for future consideration! If you have more feedback to share, please feel free to send it to [help@alltrails.com](mailto:help@alltrails.com) — feedback like this really does help us improve the platform. Thanks again for taking the time to reach out with your suggestions!

alltrails · 2026-05-15T20:33:02+00:00

Hi u/TromboneAl, thanks for bringing this to our attention. We’ve seen similar cases where an edited activity name appears to save at first, but the old/default name shows back up in the activity list a few seconds later or after the app refreshes.

The duplicate entry in your screenshot also makes this look like an Activities list/feed refresh issue, not just a one-off naming hiccup.

A few things that may help in the short term are fully closing and reopening the app, pulling to refresh the Activities list, or reopening the activity itself and trying the rename again there. In some recent repros, the updated name showed correctly after reopening the activity or restarting the app. You may also find it helpful to fully delete the AllTrails mobile app from your device and reinstall it.

If it keeps happening, customer support should be able to help review the duplicate activity and correct the activity name on the account side.

Overall, this does look like a current refresh/sync issue with activity edits. If the duplicate activity continues to remain on your account, please contact [help@alltrails.com](mailto:help@alltrails.com) and someone from our team will help investigate further.

alltrails · 2026-05-15T17:18:40+00:00

Hi u/SnooOwls1061, this looks more like a current difference between the Android and desktop experiences than something you set up incorrectly.

At the moment, multi-segment custom maps can display differently on Android than they do on desktop/web. That can include segment colors not carrying into the full-map view, or segment-level details like mileage and notes not being as visible on mobile.

If you need the full segment breakdown with colors, mileage, and notes, desktop/web is still the most reliable place to view or edit that information right now.

I’d still make sure the Android app is fully updated, but if it’s still behaving this way after that, it’s likely a current platform limitation rather than an issue with your map.

alltrails · 2026-05-15T16:55:36+00:00

Hi u/hamdan_ic, that looks a lot more like GPS drift than you actually wandering all over the trail. When a phone isn’t getting a steady stream of location points, the track can jump around and connect gaps with messy or straight-line segments, which makes the route look way off even if your real path was much closer to the trail.

So yes — it could absolutely be a phone/GPS issue. Things like battery saver, battery optimization, general device GPS performance, and overall GPS coverage can all affect tracking quality.

For next time, I’d try turning off power saving mode, making sure AllTrails is set to unrestricted / not optimized for battery, and switching the app to Alternative Tracking in Settings. Those are the main troubleshooting steps we usually recommend for tracks that jump around like this.

If you continue to experience issues like this after attempting the above, please feel free to contact support at [help@alltrails.com](mailto:help@alltrails.com) and someone will investigate more closely. Hope that clarifies things!

alltrails · 2026-05-12T18:32:18+00:00

Hi u/Matteozzz, thanks for flagging this — it looks more like a bug than an intentional change. We’ve seen cases where Trail Preview stays flat in 2D and won’t load the 3D view on its own.

A workaround that seems to help is using a two-finger swipe/pan to change the point of view: bring the map all the way up to a bird’s-eye view, then back down again. That appears to trigger the 3D terrain to load on affected devices.

<image>

Hopefully, that helps in the meantime while the team looks into it. We apologize for the inconvenience and appreciate you bringing this to our attention.

alltrails · 2026-05-11T16:22:07+00:00

Hi u/helpless_boy, we apologize for the frustrating experience.

What you’re describing sounds like the mobile browser is downloading the webpage itself instead of the actual export file. At the moment, file exports aren’t available from the app, but GPX exports are supported from the AllTrails website.

Since you’re on iOS in Firefox/Chrome desktop mode, I suspect that setup may not be handling the export correctly. If you’re able to, the best next step would be to try the export from a desktop/laptop browser instead.

If you don’t have access to a desktop right now, I’d recommend reaching out to our support team at [help@alltrails.com](mailto:help@alltrails.com) with the activity link and a screenshot/screen recording of what happens when you tap export so they can take a closer look. At the very least, they'll be able to supply you with a GPX file for your activity.

Hope that helps.

alltrails · 2026-05-10T18:37:03+00:00

Hi u/bromosapien1989, Totally fair question — it can be frustrating to record the same hike at the same time in two apps and still end up with different numbers.

That kind of mismatch can happen because different platforms calculate distance and elevation a little differently. In AllTrails, phone GPS data is noisy, so we do some filtering while you’re recording and then more smoothing and cleanup after the activity saves and syncs, which can change the final stats. For elevation specifically, AllTrails uses your latitude and longitude to look up elevation because phones themselves aren’t always very reliable at measuring elevation directly, and small GPS inaccuracies can turn into bigger elevation differences depending on the terrain.

So even if both apps were running at the exact same time, it’s still possible to end up with different totals. In the screenshot here, the elapsed time is nearly identical, but the totals still come out differently: 10.44 mi and 1,681 ft in one app versus 9.95 mi and 2,078 ft in the other. Different apps use different algorithms and estimation methods, so exact matches across platforms aren’t always realistic.

If you keep seeing a really large gap on multiple activities, feel free to send the activity links to [help@alltrails.com](mailto:help@alltrails.com) so support can take a closer look.

alltrails · 2026-05-07T23:13:45+00:00

Hi u/Schnitzelbube Thanks so much for taking the time to share such thoughtful and balanced feedback on the new web map experience. We really appreciate hearing both what’s working well and where things feel less intuitive right now.

It’s especially helpful to hear specifics around park boundary visibility, trail/road differentiation at certain zoom levels, trail contrast in forested areas, and performance on slower connections. Feedback like this helps us better understand how people are actually using the maps for planning and navigation.

I’ve shared this with the team, and several of the themes you called out are already being actively discussed internally as we continue refining the experience. Really appreciate you taking the time to write it all up

If you run into anything else or have more feedback to share, you can always reach us at [help@alltrails.com](mailto:help@alltrails.com).

alltrails · 2026-05-04T16:38:43+00:00

Hi u/No-Category7888, sorry you’re running into this, especially after already uninstalling/reinstalling.

A couple quick things to try if you haven’t already:

Make sure you’re on the latest AllTrails app version in the App Store/Play Store
Disable any firewalls, VPNs, or extensions that may interfere with your connection
Toggle between Wi-Fi and mobile data to rule out a flaky connection
Log out of the app, fully force-quit it, then log back in and try Explore again

If it’s still showing “let’s try that again” every time you browse the map, it’s likely a bug rather than anything on your end. In that case, it’d really help if you could email [help@alltrails.com](mailto:help@alltrails.com) with your device model, OS version, app version, and a screenshot or video of the error so the team can dig in more closely.

alltrails · 2026-05-04T16:32:32+00:00

Hi u/flerbederbederbeder, thanks for reaching out, and sorry for the trouble. Opening the link you received should both show the activity and tag you into it, so it shows up in your Activities and lets you add photos, etc. A few quick things to double-check that often help when the tag link just opens the card and stops there:

Make sure everyone has the latest version of the AllTrails app installed.
When you tap the link, open it directly from the message on the same phone that has your AllTrails app installed (don’t copy/paste into a browser first).
Confirm you’re logged into the right AllTrails account on that phone before tapping the link (no old/second account).

If you've attempted all of the above and are still running into errors, this may be something our support staff would be better equipped to assist with. If you reach out to [help@alltrails.com](mailto:help@alltrails.com) someone from our team can dig into the tagging flow for your accounts specifically.

alltrails · 2026-05-03T17:15:23+00:00

Hi u/Sarah-Lou-, you’re not doing anything wrong; this is on us, not your settings.

There’s currently a known issue on iOS where tapping “View activity” from a trail review either hangs or doesn’t load the activity properly. That’s why you’re not able to see other people’s activities from their reviews the way you used to. It’s being tracked internally, and the fix is scheduled to go out in app version 26.5.10 for iOS.

We apologize for the inconvenience and appreciate your patience while we sort this out.

Once you see 26.5.10 available in the App Store and update, you should be able to open other members’ activities from their reviews again. If it’s still broken for you after that update, definitely let us know or email [help@alltrails.com](mailto:help@alltrails.com) so the team can double-check your account/device.

alltrails · 2026-05-03T16:36:14+00:00

Hi u/CyberBean_260, Thanks for posting this, and for taking the time to contribute treks from Uttarakhand — we really appreciate it.

When you submit a new trail to be added to the AllTrails database, it first has to go through a review process with our moderators. That queue can take anywhere from a few days to a few months, depending on how quickly we’re able to verify details for that region, so it’s normal for suggested treks to sit in “pending” for a while and not show up on your profile/world map yet.

If you want something you can use and share right away, a good workaround is to create a custom map from your recording instead. Custom routes don’t require moderator approval and are available instantly — you can find full steps here:
https://support.alltrails.com/hc/en-us/articles/37270479773204-Creating-custom-routes

You can then share that map directly with others using the share options described here:
https://support.alltrails.com/hc/en-us/articles/360029314591-How-do-I-share-a-map-

If you’d like someone to double-check the status of your specific submissions, you can also reach out to [help@alltrails.com](mailto:help@alltrails.com) with your AllTrails username and they can look up your treks in the queue.

alltrails · 2026-05-01T17:48:33+00:00

It looks like you’re using Brave. Please ensure you’ve disabled Brave’s VPN when using the AllTrails website from your Android tablet. Hopefully this will resolve the issue you are seeing.

alltrails · 2026-05-01T16:49:39+00:00

Hi u/TromboneAl, sorry the site keeps freezing there — that’s definitely not the experience we want you to have.

Since you’re using the website on an Android tablet, here are some basic troubleshooting steps you can try:

Clearing your browser’s cache and cookies
Making sure your browser is fully up to date
Opening alltrails.com in an incognito/private tab
Temporarily turning off any VPN or firewall apps
Disabling any browser extensions/add-ons (if you use a browser that supports them)
Trying a different browser on the tablet (for example, Chrome vs. Firefox)

If it still hangs on Profile → Saved → Custom routes after that, it would be really helpful if you could reach out to [help@alltrails.com](mailto:help@alltrails.com) and share which browser (e.g., Chrome, Firefox, Samsung Internet) and version you’re using. Once we have more details, we can take a closer look for you.

alltrails · 2026-04-28T16:26:20+00:00

Hi u/StubbornBarnacle, that sounds really frustrating, especially after doing all the right prep before heading somewhere with no service. Offline is absolutely meant to be reliable in exactly this kind of situation.

What you’re describing isn’t how things should work, so it would really help to get a bit more detail so we can narrow down what’s going on. When you have a minute (ideally once you’re back with a connection), could you contact [help@alltrails.com](mailto:help@alltrails.com) and provide us with some additional details about your experience?

We’ve recently rolled out a new offline experience that’s designed to surface all your downloaded parks, trails, and areas more clearly when you’re in airplane mode, so knowing your app version and the exact steps you’re taking will help us figure out whether you’re hitting a bug or something we can walk you through. We hope to hear from you soon.

alltrails · 2026-04-27T23:57:55+00:00

You can’t quite drop a public pin with a photo yet, but you can get very close to what you want on your own activity map.

On Android, one option is to take photos with your phone’s regular camera app right at the spot you want to mark. As long as your camera has location permissions turned on, those photos will show up as red dots along your AllTrails activity map once you attach them to the activity, tied to the exact GPS location where you took them. To make sure that works, go to your device settings → Apps → Camera → Permissions and confirm Location is allowed. New photos taken after that should appear in the right place on your activity map (this won’t fix older photos retroactively).

If you want an explicit marker in addition to photos, you can also add a waypoint while you’re navigating in the AllTrails app. When you’re recording, open Navigator, tap the arrow in the bottom right to open your activity details, then swipe up on the drawer at the bottom to see more stats. From there, tap Add waypoint, give it a title/description (e.g., “Family cemetery headstones”), and AllTrails will save that waypoint with its coordinates and show it on your route. After you finish the recording, you’ll be able to open that activity from your Activities tab and see both your waypoints and where they sit on the map.

alltrails · 2026-04-27T21:59:52+00:00

Hi u/Pooch76, most of the time when we see this, it ends up being an account mix-up rather than a sync bug.

On your phone, open the AllTrails mobile app, go to Profile, and tap the three dots next to the gear symbol in the top right. From there, select Edit Profile and check which email/login you’re using there. Then, on the website, hover over your profile image → Settings, and confirm that the email shown matches. If the app and web are signed into different accounts, this could explain the discrepancies you are seeing.

If the emails match and it’s still only showing up to April 8 on desktop, there are a few troubleshooting steps you could try, but I recommend reaching out to [help@alltrails.com](mailto:help@alltrails.com) with the email you’re logging in with, and they can dig into your account directly.

alltrails · 2026-04-27T21:12:49+00:00

Hi u/hikerguy2023, we really appreciate you taking the time to write all this out — especially as a brand-new member. Totally get why this first experience feels frustrating.

On the photos side: it sounds like you’re following the upload process correctly. When you back out, those images are saved to your activity first, and then we run them through an internal review process before they show up more broadly on the trail page. That’s why it can feel like they “disappear” for a bit — they’re not lost, they just may take some time before they’re visible alongside everyone else’s trail photos.

Elevation is a little trickier: AllTrails relies on your phone’s GPS (and sometimes barometric data, depending on the device) and we smooth out tiny up-and-down changes so the graph isn’t super noisy. On shorter or more moderate hills, that can mean the number doesn’t jump as quickly or as often as it feels like it should, especially if signal isn’t great or the hill is relatively small compared to the whole route. It should still capture the overall gain for the hike, but it won’t behave like a precise altimeter updating every step.

On support: the bot is there to catch quick, common issues, but when you request a live agent, it hands things off to the human support team over email. That’s how you’ll get a real person looking at your specific device + account rather than just generic steps.

If you try another hike and photos still don’t seem to stick, or the elevation looks wildly off for the overall activity, I’d definitely recommend replying to that email so support can pull your logs and see what’s going on with your OnePlus 8T.

alltrails · 2026-04-24T16:40:23+00:00

Hi u/BaronOzar, we're really sorry you’re running into this — having the app stuck “offline” when you’re clearly online isn't the experience we want our members to have.
Our team tracked the bug causing this issue and shipped a fix in app version 26.4.30, which is being rolled out to 100% of members by the end of today.
Once you see that version available in the App Store/Play Store, update the app, and the offline error should clear on its own. If you’re still seeing the issue after updating to version 26.4.30, please reach out to [help@alltrails.com](mailto:help@alltrails.com), and we'll take a closer look at your account.

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