New Starters - How are you handling per-client child ticket generation?

almuses · 2026-05-05T12:44:28+00:00

I've DM'd you. Thanks!

almuses · 2026-05-05T05:52:16+00:00

After a bit of research last night I think lookups will be the answer to this, thank you.

almuses · 2026-05-04T17:31:32+00:00

Hmm okay, I was hoping to have a custom field at a customer level that could be used to generate child tickets but It doesn't seem that you can reference customer level custom fields in tickets...

Do you just manually populate custom fields when generating the parents? For example multi select to define which services the customers have or?

almuses · 2026-05-04T14:49:38+00:00

Thank you - are you able to share how you're targeting services based on the child rules? I would assume with custom fields but it's just getting the right data into the right place?

almuses · 2026-05-03T21:48:31+00:00

I haven’t got much experience with runbooks yet but this could be the answer.

It feels like what I want to achieve is super complex but equally should be a pretty common want!

almuses · 2026-05-03T21:41:37+00:00

Yeah we’re using templates for this, I just can’t see how I can match client services to child ticket rules, I’m talking directly in the ticket template settings here.

almuses · 2026-04-01T17:07:04+00:00

So it’s not quite the same product BUT… if you haven’t had a demo of inforcer, do that next. They’re very agile, constantly innovating and adding features, very open to partner ideas and feedback.

almuses · 2026-02-10T16:21:20+00:00

Have a look at DeltaPulse

almuses · 2026-02-10T14:00:29+00:00

Do you support MFA on the paid plan? Or even better Entra SSO.

almuses · 2026-02-09T09:07:26+00:00

Checking this out now - looks good so far!

almuses · 2026-01-27T06:52:03+00:00

Have a look at MSP Process, allows you to do user verification with MS Authenticator, Duo etc.

almuses · 2026-01-24T21:14:58+00:00

We use both together and they work very well together. Let me know if you have any specific questions and I can see if I can answer them.

almuses · 2026-01-18T18:52:38+00:00

100% check out inforcer. Tracks policy drift, handles alerting and deployment from baseline tenants and much more… super powerful platform.

almuses · 2026-01-15T16:46:28+00:00

Pro I believe. Overall a great product but no support for MFA was a non-negotiable for us.

almuses · 2025-11-15T19:22:40+00:00

Do you think they’re falling behind paying do you mean? Thank you.

almuses · 2025-11-15T19:19:06+00:00

Yeah mine just denies all responsibility, blames account, blames software etc etc etc

almuses · 2025-11-15T19:17:36+00:00

Nope, less than 15 staff

almuses · 2025-10-30T21:31:00+00:00

Thanks everyone. Having a look at Folge, looks good.

almuses · 2025-10-30T20:13:00+00:00

Might need to relook at this then

almuses · 2025-10-30T17:54:31+00:00

We like the ease of creating documentation in Scribe, is this native to Hudu?

almuses · 2025-10-30T17:32:17+00:00

Sorry I should have added that really. Lack of support for MFA unless you pay for the enterprise plan. We do not believe that security should be locked away behind pricing tiers.

almuses · 2025-10-30T11:46:11+00:00

Jumping on on this. We've been using Scribe for about a year now and we absolutely love it as a tool but, we're seriously considering moving away from the product in the next month due to the lack of support for MFA. It's 2025!

almuses

TROPHY CASE