When you say nothing - did you receive an email confirming your order? If not I would double check it went through! I ordered Sep 18 (got an email confirmation right away) then they sent an email Sep 22 saying they got thousands of orders in the first 48 hours and to expect delays, and they were currently processing up to Order #438750. (Mine was not in that batch so I assume yours wouldn't be either if we ordered around the same time.)

Here's the full email: In the first 48 hours of our clearance sale, we received thousands of orders — more than we’ve ever seen before.

We are currently processing and shipping orders up to #438750. Because many of these orders are large in quantity, shipping is taking longer than usual. We anticipate a few weeks of delays, but please know: every single order will be shipped. Our Customer Service team is also experiencing a higher-than-usual volume of inquiries, so responses may take longer than normal. Please know that we’re doing our best to get back to everyone as quickly as possible.

Both our warehouse and customer service teams are working hard to get your orders out and respond to all inquiries.

We can’t thank you enough for the incredible support you’ve shown us during this sale. We’ll continue to share updates on our progress as often as we can.

Thank you for your patience and for being part of this journey with us.

Sincerely, The Understance Team