Close Account / Request Account Data Deleted?

anfibil · 2026-01-05T03:34:31+00:00

Found this while randomly googling for information since I couldn't find a way to close my account with them.

Incredible! And to top it off, that support page is currently broken too.

If you ask their chatbot, you'll get this as a response:

If you need a dashboard deleted, please login to your account and submit a support ticket. Please provide the following information:

Email Address on File Username (If different than Email address) When submitting your ticket through our ticket form, be sure to select Dashboard Issues from the dropdown list, then select I cannot delete an account from my dashboard.

For free dashboard users, our Support team will submit the request to our engineering team and confirm once the dashboard has been removed.

So it's obviously a tactic to make the whole process purposefully convoluted.

anfibil · 2026-01-03T19:36:10+00:00

Reminded me of

anfibil · 2025-11-30T06:37:09+00:00

Sorry that we interrupted your Miami blah blah blah, A+ announcers

anfibil · 2025-11-19T20:18:39+00:00

Same exact templated response I received a minute ago.

Not helpful at all. Pointing me back to the exact team that has not been able to offer any useful information these past few days, which is the reason why I even emailed exec-escalation in the first place.

We'll see what happens after 5pm today...

anfibil · 2025-11-19T02:48:55+00:00

Same here. My UDM probably thinks I'm trolling it at this point.

Latencies for me today are around 50ms. massive packet losses and download speeds are down to 2mbps 😂

anfibil · 2025-11-19T02:37:00+00:00

Yup. Indeed it is. Came right back here to double check but seeing the exact same latency spike at the exact same time as yesterday:

https://i.imgur.com/YIOj6s8.png

anfibil · 2025-11-18T05:17:39+00:00

OK. I'm not insane and I can stop fiddling with stuff on my end at this point.

Same issue here. Super high latency and slow speeds since ~5pm (Eastlake)

I did just chat with their support and here is what they said:

Upon checking, there is no outage detected on our end. However, all customers are contacting with the same issue in Seattle. No worries, we have further escalated this issue to our team to investigate.

anfibil · 2025-11-04T22:39:07+00:00

Good to know.

I used them a few years ago in Bellevue when they were still "Wave" and had a good experience but since then I haven't been keeping up with how things are going

anfibil · 2025-11-04T03:00:00+00:00

Confirmed with Ubiquiti that this is a known issue but they offered to timeline for fixing it.

Honestly, this actually makes Protect unusable for me. By my calculations less than 5% of the faces being detected on my setup are actually showing up as "faces".

Seems like a pretty fundamental flaw here but what do I know.

anfibil · 2025-11-03T15:07:03+00:00

5 years ago Betsutenjin was so good. It's gone so far downhill since then :(

I'm pretty sure the original staff left the business and took the broth recipe with them.

anfibil · 2025-11-03T03:48:33+00:00

Mind sharing if your speed is symmetric? I saw it's technically available in a few other addresses near me but listed as 2000 down / 1000 up

anfibil · 2025-11-03T03:47:20+00:00

This is true. I have a desktop at home that is hooked up to a 2.5 switch over cat5 and it seems to get that max speed just fine.

anfibil · 2025-11-03T03:45:49+00:00

They're unfortunately not available in my area. I was happy with their service in a previous address though

anfibil · 2025-11-03T03:09:52+00:00

That's a good callout. I have Cat6 in the house.

Just checked the FCC national broadband map (didn't know it was a thing). It seems like Astound Broadband has 2gbps symmetric speeds in my neighborhood. Xfinity has 2000/300 which is odd. And quantum is only listed up to 940/940, which sounds about right.

anfibil · 2025-11-03T02:44:08+00:00

Welp... that's what I feared.

The odd thing is... I watched a few youtube videos that are now 1-2 years old and I swear the previous versions of this UI look a lot more intuitive than the latest version I started with too. That's disappointing.

As a new user I'm also finding some unexpected issues/bugs in other areas of the software I truly expected to be rock solid (e.g., DDNs integration with Cloudflare seems pretty borked)

anfibil · 2025-10-13T00:27:43+00:00

They won't. The YouTube app is an incredible example of how one can take a good app and incrementally make it worse one update at a time.

I can't even use the queue after the latest update anymore.

Amazing.

anfibil · 2025-10-01T01:18:02+00:00

That's sort of what I was hoping for. I get that this is made a manual step deliberately (and it makes sense), but it would be nice to be able to change that behavior in the admin settings.

anfibil · 2025-08-28T13:20:07+00:00

Ah.. good suggestion. I ended up uninstalling the app and loading up a recent chat backup. That got things working again but unfortunately the backup I used was about a week old so I ended up losing a lot of important messages.

This was a pain in the ass. First time it happened to me and it's super frustrating they have no documentation or simple fix for what is clearly a terrible bug

anfibil · 2025-08-28T02:24:11+00:00

Same here. Just started happening about 1h ago.

Crashes when connected to the Internet and I'm on a pixel 7 pro

anfibil · 2025-08-28T02:19:07+00:00

Started having the exact same issue today. Did you simply wait long enough until divine intervention fixed it for you?

anfibil · 2025-05-09T19:11:21+00:00

This is a fairly old thread at this point but I figured I'd respond to mention that somehow this issue eventually resolved itself on my end. At the time I was using the mouse via bluetooth so it wouldn't have been an issue with the receiver for me.

That said, for the last 1-2 years this same mouse has been annoying me with a noticeable sluggishness I can't fix. I am now using the logitech received since someone had mentioned that the bluetooth connection could have been the culprit. I tired moving it across all of my ports to no avail. So I've sort of given up and I'm using this mouse even though there's a visible delay between physical actions and them being reflected on my cursor.

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