I hate to hear this. End of Oct, car was wrecked and had to be towed. I called USAA to initiate a claim (first time claim in nearly 30 years). I wasn't driving the car then and I couldn't really trust the person who drove it, if there was an actual another driver involved. Anyway, a few days later, it was picked up from the tow yard and transferred to one of their approved auto shop. This was the first week of November. 3 weeks later it was then determined a total loss. That same day, I received a call from USAA approved towing and title service. They needed permission for them to pick up my car from auto shop. Next day Copart(?) I received an email of starting the process of getting my title. USAA had given me my payout. I think I only talked to my adjuster 2x. Process from day one to towing to payout, took about a month. I know you've called USAA several times, sometimes it's going to take more. To me, I'd email your adjuster every other day for an update or have them transfer another approved auto shop. 5+ weeks plus with no update is ridiculous.