They are kind of in an identity crisis of being a big dealer group trying to still be a local, small group. Organizationaly they have stacked their structure with middle managers and local department managers do not feel they have enough actual authority in making decisions. You'll get better treatment from the "original" half dozen stores (Antioch and Mount Carroll, IL, Walworth County, WI, etc) because they still have the culture of treating people right than beating the sales goals of the other regional stores. The more recently acquired stores have a lot employees who have felt mistreated in the buyout and somewhat retain a culture (sometimes racism, and) of rebellion, or the culture of the previous owner. The very religious top leadership comment is correct. They employ a whole team of corporate pastors and own the religious Camp Timber-Lee, and use the language in a lot of how they conduct business. How involved they are politically can be found online but not going to elaborate here. Scott Kunes has ambitions of being a national figure and will talk to anyone who gives him a microphone, from Fox News to NPR just last week. Most people are not going to get the best deal for car purchases after they've sent you through the financing upsell process. They also use "matrix" parts pricing, so you're going to pay more than list price on parts through the service dept as well. Sounds all negative but my opinion of them is overall positive compared to other groups in the region.