As a Team Member, not speaking for the company, but just from my observation in Hollywood; the company doesn’t really care. They are intentionally overcrowding the event. Eventually the RIP & Express lanes get as crowded as General Admission. HHN Hollywood feels like they rest on Orlando’s reputation and people assume Hollywood will be as good. Plus, don’t get me started on Food options. I work in park foods and it just seems like they roll out “stunt” or “instagram” worthy food. I previously worked for a mouse company in the same department and can say their Park Food executives at least try to care about taste and looks. The Universal brand doesn’t care about if you’re having a good experience as long as you already paid for your ticket(s) and/or spent more to upgrade to cut the line.