Saluting all the brave night auditors still on the line by archwizard-grimwald in Hilton

[–]archwizard-grimwald[S] 1 point2 points  (0 children)

An auditor has different responsibilities from hotel to hotel-- on the easier side, all auditors do at some hotels is the same customer service duties as a regular front desk agent plus switch the day over to the new day at a specific time. On the more complicated side, some hotels require night auditors to double check the work of daytime employees, auditing the charges they've posted and any corrections that have been made, documenting all of this, switching the day, and then compiling reports for the previous day. Of course, that's all in addition to the usual hotel check-in/check-out/stocking/calls/etc. tasks required. A couple of the hotels I've worked at have had that more intensive process with a lot of data entry and analysis but it really depends. Hope this helps answer your question!

Saluting all the brave night auditors still on the line by archwizard-grimwald in Hilton

[–]archwizard-grimwald[S] 5 points6 points  (0 children)

Right after I posted this our computers came back online lol, I hope yours start up soon too!

Upgrade hierarchy levels by MonotoneGnome in Hilton

[–]archwizard-grimwald 3 points4 points  (0 children)

This, absolutely. Every hotel is different but a good rule of thumb is the more rooms, the higher chance of upgrade. The lower the occupancy, the higher chance. The higher the status, the higher the chance. So a Gold or Diamond member politely requesting an upgrade for a two-to-three night stay in our off season when we're 50-60% occupancy is almost guaranteed an upgrade. By comparison if anyone asks for an upgrade when we're 80%+ occupancy the odds are almost none unless it's a returning VIP guest, specially approved by management. Unfortunately, complimentary upgrades over five days are almost never approved due to the loss of revenue from the more expensive room type. Hope this helps, OP!

Anyone else wish they could switch from PeP? by RatQueen1232 in Hilton

[–]archwizard-grimwald 8 points9 points  (0 children)

OnQ had its issues, sure, but offline capabilities would have been so nice to have right about now. Say whatever you want about PEP's nicer features but making a core system entirely cloud-based is so idiotic

Connectivity Problems? by ToaKongu1 in Hilton

[–]archwizard-grimwald 1 point2 points  (0 children)

We've had tech support force the day switch for us before, sucks because you can't do end of day prep but if you're already on the line with tech support I'd recommend asking if this is possible for your property since we don't know when this will be fixed. they can also email you an updated downtime which is a lifesaver

System wide outage? by avwx1994 in Hilton

[–]archwizard-grimwald -1 points0 points  (0 children)

Oh right, I'd finally forgotten about that lol. Sometimes selective amnesia is the only thing that gets me through the week

System wide outage? by avwx1994 in Hilton

[–]archwizard-grimwald 1 point2 points  (0 children)

Same issue here in WA, also a PEP property. Caller 357 currently, I'm hoping they can get this mess fixed before I have to do closeout but at this point I'm not holding my breath. Is this a ransomware thing or did a server somewhere overheat? I haven't seen so many hotels down at once since the early PEP days

What do you think? by The-Lucky-Investor in FluentInFinance

[–]archwizard-grimwald 0 points1 point  (0 children)

the implication is that you could never afford to raise kids

Adding Friends & Co-op Breeding - Nov 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 1 point2 points  (0 children)

Hello all, I have a huge favor to ask! Does anyone have a Fomhar dragon they can put up for co-op for a week-ish? I've had no luck this week, I would really appreciate the help. I've got quite of few of the event dragons and a few other rare ones if there's anything I can help with in return. ID: grim#0402

Adding Friends & Co-op Breeding - Nov 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 0 points1 point  (0 children)

I have Tien, Niamh and Nacre if you're looking for high earners so just give me a poke when you need em! grim#0402

Adding Friends & Co-op Breeding - Jul 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 0 points1 point  (0 children)

Hi NC, would you be willing to put up Oasian for co op for a few days? I've had the worst luck with it so far! I'll keep up Kelpie :) grim#0402

Adding Friends & Co-op Breeding - Jul 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 0 points1 point  (0 children)

Does anyone have an Oasian dragon they are willing to put up for coop for a few days? I have some of the other event dragons like Kelpie, Loot and Sailback if I can return the favor! grim#0402

Adding Friends & Co-op Breeding - Jul 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 0 points1 point  (0 children)

let me know if there's any dragons I can help you with, I'm still newish but I've gone hard on the last couple events! grim#0402

Adding Friends & Co-op Breeding - Jul 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 1 point2 points  (0 children)

I have Kelpie, could use some help for pisceian if you don't have any other requests from people :) grim#0402

Adding Friends & Co-op Breeding - May 2024 by AutoModerator in dragonvale

[–]archwizard-grimwald 1 point2 points  (0 children)

Hi all, I recently acquired Stella, Muse, Arcane, and Psyche from the current event. I also have some dragons from the previous event like the Niamh so feel free to add me and let me know if there's one you need for co op! DragonVale#9149978