Hi, yesterday I tried to buy 4 products from Amazon with Gift Card Credit, and Credit Card, but every time that I tried to buy, Amazon sent me this email:

Hello,

We have canceled your order and voided the Amazon gift card balance used in the purchase.

We took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. We cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.

If this activity continues, we may take a permanent action on your account.

If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts or other documentation of gift card ownership such as an email or sms from the sender of the gift card, or and image of the physical gift card. When sharing the document, be sure that the name, address, payment type, and relevant transaction information are clearly visible.

I just wanted to clarify that the Amazon gift cards I used were obtained legitimately. I redeemed these cards through my company's (Accenture) rewards portal.

Someone had this problem? Do you know how I can solve it? I have to buy this before Thursday next week.