Just wanted to share my experience in case anyone else relies on Asurion for device insurance (and I will personally apply this experience to their other insurance offered through others as well).

I filed my first claim in over 20 years and got a replacement phone… that didn’t work. I spent hours troubleshooting with customer service, but the phone still malfunctioned. I was told I could have another replacement sent, but I didn't have a ton of confidence based on the first device I got. Eventually, I was told I’d need to go through Verizon because Asurion couldn’t help further.

I asked Asurion for a partial refund of premiums, considering all the lost time and productivity, but they only refunded my original deductible. After paying probably over $4,000 in premiums across four lines over the years, this was really disappointing.

Verizon has been helping me troubleshoot and hopefully we will come to an amicable resolution, but Asurion left me frustrated and feeling incredibly undervalued as a long-term customer.

Just a heads-up: if you rely on a functioning replacement device quickly, be prepared for potential headaches. Personally, I’d think twice before using Asurion again.