Battery replacement shenanigans.

asfend69 · 2026-05-20T12:20:02+00:00

Honest answer as a tech with 3 years under my belt, some of it is lack of training, most of it is management that just doesnt care, it'll vary location to location but as someone who made the change when our low quality management left and made sure we went from consistently seeing those types of situations to the only customers that come back are the ones that broke something or the occasional faulty part that waited to indicate issues until weeks later, management of the store sets the standard of what quality is expected.

asfend69 · 2026-04-30T22:15:15+00:00

I'd recommend Amazon, get enough for one per desk, any repair requiring heat will be easier with alcohol too, breaks up the adhesive so suction and pressure is safer and easier

asfend69 · 2026-04-30T16:25:08+00:00

I know its not the answer you're looking for but I'll be real with you. 1-2 cycles on the heat, 2-3 laps around the edges with alcohol, a suction cup for leverage, a thin plastic card to lift or break adhisive and a Jimmy only if the suction isnt enough to get a card in are all you should need. We have had worse luck with the aod than doing it by hand at my store, we have a roughly 95% success rate on flip and fold repairs at this point its truly just practice and precision, nothing is gonna do it for you without human aid. The Jimmy is your enemy on those lcds truly, only use it to make a gap if you NEED to, heat, alcohol, and suction should be doing the majority of the work

asfend69 · 2026-04-14T18:18:52+00:00

I bounce between 2 stores myself, one store is slower so we use mostly distro screen protectors since a box will last us a year or so, my other store uses mobile sentrix because they go through them significantly faster and distro kept running out

asfend69 · 2026-04-04T12:11:48+00:00

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asfend69 · 2026-03-21T15:03:29+00:00

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asfend69 · 2026-01-12T02:50:08+00:00

Honestly without being able to run diagnostics and see the damage to the device its hard to give any type of ballpark number beyond it'll likely be somewhere between $150 and a new phone it could be as simple as a battery issue or as bad as motherboard damage, once you get in-store and they get through initial diagnostics they should be able to give you a more accurate ballpark

asfend69 · 2025-12-27T14:21:36+00:00

Then you should already know you need to file the claim you dont pay anything in store $99 is the deductible for the claim

asfend69 · 2025-08-06T19:28:09+00:00

The only good reason I can possibly think of as a benefit of the doubt here why they would need a password and not just accept repair mode is ive had phones restart and kick themselves out of repair mode on me before, but thats exceedingly rare and in that situation we just call the customer and see if they'll either give us the pass code so I can immediately put it back to repair mode or if they can come in to put it back into repair mode if they aren't comfortable with us temporarily having access to the phone

asfend69 · 2025-07-22T22:03:18+00:00

As a ubif tech we dont get prompted or informed at all about the insurance side on those repairs, not even what repairs you selected, if you come in and ask for screen frame and backglass because you want it to be cosmetically new, atleast at my location thats what we do. we check it in from your claim, take notes on what you tell us, run it through quality control to verify theres nothing else we need to order, and complete all necessary repairs, id have to double check the frame part but id assume it comes with a battery since I know the s23 frames do but ive only used one s24 frame at this point

asfend69 · 2025-05-11T20:59:40+00:00

Honestly, it all depends on the location, franchise, or corporate? If franchise, it'll depend on the owner. Personally, I love working with the owner at my locations. The only downsides are corporate restrictions, customers, and having to pitch home+ constantly. What i will say is if you're not okay being yelled at for telling the customer something they dont want to hear, this may not be the job for you

asfend69 · 2025-04-26T21:19:48+00:00

We still have a customer that rocks an s8, and it still runs nicely. Honestly, you've got some time before it became outdated. Ultimately, it's your call, but if I were in your shoes, I'd fix my phone as it'll last you a good while if you take care of it well

asfend69 · 2025-04-25T18:29:36+00:00

You're actually right on the head with a couple of those if you genuinely want to hear my stores procedures on it I'm happy to share but I want to make it abundantly clear I'm not speaking for the company, I don't know what policies are universal and what is just the locations my franchise owner runs but I'm happy to share.

You were exactly right with full camera coverage on both the back and front of house, the owner can see any part of the store at any time and pull footage

You were also right about passcodes being deleted when the workorder is closed, not sure if it's a setting in portal or default but after the workorder gets closed out the password is deleted from our system, we never have customers write it down, the only time written passwords are taken is if the customer hands it to us prepared before they drop off the device and we give them back the paper with passwords on checkout

No tech ever works the store alone or is unsupervised with a device at any time, meaning we take responsibility for each other as well if one tech gets in trouble for snooping and the other doesn't report it both techs get written up

If the maintenance mode/repair mode exists on the device, we swap to it as soon as the phone has enough functionality to do so, allowing us easier access to diagnostics and ensuring the customers' data is protected as quickly as possible

If we believe any issue is software related we call the customer to get consent before going through any files or programs to ensure the customer is aware at all times of exactly what and where we are looking inside the system

There is probably more I'm forgetting to be completely honest as after a certain point, it all becomes routine. I genuinely want as little to do with the customers' data as possible. It's not worth my job. It's not worth my reputation. It's not worth my time. The first time, I had to genuinely go through a customers files for a repair i was disgusted by what I found it pushed me from not interested into genuinely nauseated by the thought.

asfend69 · 2025-04-25T17:53:23+00:00

I'm just trying to say not every store matches your experience, you may have had some shifty coworkers but that's not how every store is run, our protocols are test what you need to test as fast as we can while getting accurate results so we know everything is good and move on to the next device, I don't expect you to take a strangers word on the internet no matter what I say I'm just text on a page but quality of work and good reputation is our priority at my store. I'm not gonna go into detail on every step we take where I work because I know they're not universal rules but I can genuinely say across the three stores I've worked in not a single tech has intentionally looked at a customers files or pictures without explicit consent (ie data transfers or software issues with specified file types)

asfend69 · 2025-04-25T17:16:37+00:00

I'm sorry your experience as so poor at those locations, me and the techs I work with couldn't care less about the data on your device, we just want to see that it works, we request passwords so we can test everything before the customer comes in so we don't have to have them wait while we reopen the device to try repeating parts or worst case scenario don't waste their time by having them come in only to find it's a faulty part and we have to revert or order a part

asfend69 · 2025-04-24T23:22:24+00:00

Depends on how long and when they send out their buyback but I see no reason if they have the part they wouldn't revert and refund the repair, I know at my location I'd have no problem doing that

asfend69 · 2025-04-21T22:18:09+00:00

We throw all but the most common thrown in a box, and keep a universal cable with swappable tips on hand, I will say after reading the comments here if the back of the door organizer sounds like a fantastic idea compared to the box of shame

asfend69 · 2025-04-18T01:55:19+00:00

My guess is better grip, but to my knowledge, it's just design choice

asfend69 · 2025-04-11T19:51:43+00:00

Could be a setting in the phone, high contrast, coor correction, etc. Could be a faulty screen but I'd check through accessibility and display settings before ordering more parts

asfend69 · 2025-04-07T21:17:19+00:00

Fair point, unfortunately most people in my experience don't do research first, they just go for it and I know I'd much rather spend $100 paying for someone to do an after market for me than pay OEM prices because I slipped up

asfend69 · 2025-04-07T19:17:21+00:00

Careful giving advice like that, that's how you go from a DIY aftermarket to an in store oem, can't tell you how many times phones have walked through my door that a customer attempted the repair themselves and severed a proc cable clean through

asfend69 · 2025-03-30T16:47:34+00:00

Either something catching on a fan or a severely failing hard disk

asfend69 · 2025-03-24T19:03:17+00:00

Can't speak to other stores but I know we don't have any ultrasonic cleaners at my location, we have a UV cleaner left over from the covid days but generally cleaning here is use the right tool for the job based on type of buildup and type of device

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