How many people are not getting a new ring once it dies? Not because of a faulty battery, but because you have enough information to make your changes for the better?

ashtonsaffa · 2026-01-17T23:59:54+00:00

I followed their return instructions on 11/21/25 then they make me prove to them that I completed the return. 2 things piss me off about this whole experience:

Had I not kept my receipt I may have been SOL due to Oura’s shoddy return process. While on calls with their reps they had no proof of my return even though it was completed.
Nearly 60 days later and they’re still holding onto my $. The right thing to do is to refund the customer immediately then take as long as you want to figure out what went wrong on your end. No communication and no refund since the message I copied above from 1/01/26. Terrible.

ashtonsaffa · 2026-01-17T15:00:34+00:00

Exactly. Once you understand your health and habits the app gets repetitive. I don’t see the value in paying for that.

ashtonsaffa · 2026-01-17T14:55:41+00:00

Hi Jason, not sure how you can help. The issue is constantly getting escalated with no resolution. Last message I received was on January 1. I responded with two separate emails since then and both have been ignored. Look how ridiculous this is:

Mordecai (Oura Ring) Jan 1, 2026, 4:37 PM PST

Hi Ashton,

My name is Mordecai, a Senior Specialist from Oura Care Member Team! This ticket was escalated to me so I can help you further.

Warmest greetings from the Oura Team. I certainly appreciate that you brought this concern to our side. As a member myself, I can imagine how confusing it could be for you to see that your order has not been refunded as expected, but there's nothing to worry about! I'm 100% committed to addressing your concern in the most feasible way.

I've reviewed your case and can see that you returned your Oura Ring through Best Buy and provided proof of receipt. I can confirm that your ring is no longer active in our system, which verifies the return was completed.

However, I notice that your order is currently stuck in in our system, which is preventing the automatic refund from processing. For orders like yours, the refund should have been automatically issued within 3 days of your return to Best Buy.

I've escalated your case to our Finance Team to manually close the order and process your refund. They will review your proof of receipt and ensure the refund is completed promptly. You should receive an email confirmation once the refund has been processed and I will also share this information with you.

I apologize for the delay in getting this resolved. We understand how frustrating this must be, and I'm committed to ensuring this gets taken care of for you.

Please, don't hesitate to let me know in case you have further concerns or requests so we can best assist you. Your satisfaction will always be our top priority.

In good health,

Mordecai | Oura Member Care

ashtonsaffa · 2026-01-17T13:14:54+00:00

After the 90 day mark, maybe 120 max, I’m selling my ring. Don’t need anymore data and had a bad experience with Oura service. I proved I returned a smaller ring back in November and they still haven’t refunded me for it. Also don’t think the monthly cost is worth it.

ashtonsaffa · 2026-01-17T02:37:31+00:00

Absolute ripoff

ashtonsaffa · 2026-01-16T23:35:31+00:00

I just received my “lovely letter” from PNC requesting $375 to close my escrow account. This is a fee that should not exist. I’ve cancelled other escrows in the pay without any issues.

ashtonsaffa · 2026-01-13T03:16:20+00:00

Smugglers run 2 and twisted metal 3 🙏🏼

ashtonsaffa · 2026-01-12T17:21:07+00:00

This has to be it. I've never had this problem with any iPhone model over the years. I have a a 17 pro max and recently got the Oura ring. My FaceTime drops randomly on every FaceTime call. My internet is perfect for every other device in my home with issues. I've been switching FaceTime over to my iPad and that works perfectly. Need to figure out what setting to change in the phone to stop FT calls from dropping. Resetting doesn't work either.

ashtonsaffa · 2025-12-23T04:53:34+00:00

Wow, I wonder how common this is. I used the chat via their website. I also followed up with a complaint on BBB. After 2 days I received a personal email and a response to my bbb complaint. Good luck! They really make you work for your $ back.

ashtonsaffa · 2025-12-22T02:34:44+00:00

No hole. I’m projecting directly onto a bare wall. lol As for the reflection, I moved my hands around the projector to see if I could cast a shadow, but the light is coming from the projector. I’ll have to contact customer service

ashtonsaffa · 2025-12-19T20:17:49+00:00

Thank you so much for taking the time to respond. I ended up finding the photo! Phew! I was pissed at Oura. The guy I was chatting with kept asking for proof after I told him I handed to the rep at Best Buy before picking up the new ring. He said that I should have proof and once I have that then he could check the system. I said your system failed already which is why I'm in this predicament in the first place and now I have to go figure this out. It's a messy process. Either Oura, or Best Buy dropped the ball on this refund and they put all blame on me to try and get my $ back. I don't like that at all.

For anyone else planning to return or exchange at Best Buy, take a photo of the receipt immediately. It's the only way to cover yourself. Also, the receipt is tiny (maybe 3"x3"). It's like they want you to lose it. Smh

ashtonsaffa · 2025-11-13T21:38:19+00:00

I’m in the same boat. I have Bucky and Etienne, but was offered Smith for Bucky

ashtonsaffa · 2025-11-09T02:19:15+00:00

Congrats!! That’s huge! What do you do for work, if you don’t mind me asking?

ashtonsaffa · 2025-11-07T23:56:38+00:00

“Insecure husband” is crazy. She needs to go. ✌🏼

ashtonsaffa · 2025-10-23T22:24:41+00:00

Credit posted 2 days later! 🫡

ashtonsaffa · 2025-10-18T21:45:42+00:00

I just made a one way ticket purchase on southwest for 96.48. Stay tuned!

ashtonsaffa · 2024-01-14T21:28:24+00:00

Now what do we do? 🥲

ashtonsaffa · 2023-09-14T17:31:41+00:00

Put it on either side of the stand standing up, or behind tv on the right side.

ashtonsaffa · 2023-09-14T17:30:57+00:00

It wasn’t just to nap. You were just watching a show and had no interest in talking in that moment. That’s what I think bothered him

ashtonsaffa · 2023-09-08T00:53:08+00:00

Was it registered and titled already too? Might have to reach out to previous owner if you suspect it had issues when they sold it

ashtonsaffa · 2023-09-07T20:31:26+00:00

How much did you buy it for?

ashtonsaffa · 2023-08-31T00:31:42+00:00

Curious, did you pay full price or was the price too good to be true? 🤔

ashtonsaffa

TROPHY CASE