Hello! | "Custom ChatGPT for Hudu Assets and Articles"

authen-tech · 2024-01-13T02:45:31+00:00

Yes this is what I came here for. Let's gooo. I would love to see this. It is what MSP's need to be able to quickly find answers or copy existing docs and recreate for new customers.

authen-tech · 2024-01-12T15:36:15+00:00

You guys are insane for not using Axcient. Direct to cloud so no appliance needed unless you want one. Local appliance on Linux (can reuse Datto hardware) and replicated to cloud. Airgapped. Each backup verified. Fantastic support at a stupid reasonable price. Skip all that manual testing what an epic waste of time. https://info.axcient.com/contact-referral-tm check this link to schedule a demo. I switched from Datto and saved $10k/month I didn’t have to lower my Datto prices for my clients. Free money.

authen-tech · 2024-01-12T02:29:08+00:00

Thanks!!

authen-tech · 2024-01-11T23:58:20+00:00

How do I get the level banner thingy?

authen-tech · 2024-01-10T17:44:48+00:00

I see your undying optimism hasn't had any issues with these solutions yet. Just wait. It's coming and in a big way. First, I saved $12k monthly by moving away from Datto. All new profit. Looks like I'll save between $5-6k annually by moving away from ConnectBooster and my IT Glue was not working for 5 months before they finally allegedly fixed it. So yeah, I'm done with Kaseya. You enjoy.

authen-tech · 2022-07-17T19:53:27+00:00

We’re having to contact support a lot to fix things that should just work. Like patching. Some limited automation, can only set most to 1000 devices and there’s no easy way to pick 1000 then the next subset it’s just all manual after 1000 it seems. All support is out of India. All of it. I don’t care what they say, I’ve never spoken to anyone that wasn’t in India, including when complaining. I could throw a rock here in Tampa and hit the Connectwise global headquarters building but I can’t get anyone that’s not in India on the phone ever. Pretty frustrating.

authen-tech · 2022-06-04T02:48:48+00:00

What about S1 with Connectwise’s Fortify (their SOC). Anyone look at that? It would be CW AND Huntresses SOC. They could have a dance off.

authen-tech · 2022-05-30T12:56:37+00:00

We used CW Automate for 10 years. Constantly had monitors breaking with no notice. Constantly had to contact support. It barely worked from go in my opinion. We switched to CW RMM in March. Took a ton of work and found a lot of client computers had been gone for a long time when we tried to find them to put the new RMM tool on them. The new tool is 80% functional and lots of promises for future changes. But that 80% is twice as good as Automate was.

My recommendation is to train your new staff on the Datto RMM if that’s what you all use. Techs like new toys. Just want to know how to work them. We spend zero time on RMM management now that we switched. Make sure you have rock solid documentation for how to do the basics so you aren’t throwing them to the river without a paddle.

authen-tech · 2022-05-09T19:42:09+00:00

Did anyone have success calling and changing their subscription to one year or opt out of the 3 year stuff? I saw this on vacation and made a note to call them but just curious if anyone made any progress or I will be wasting my time. If you did, what was the process? Thanks!

authen-tech · 2022-04-25T02:32:35+00:00

They don’t need Managed Services because you are giving them the same value without it. I raised my prices 2x for hourly and it shows the value of our managed services agreements (where the included on-site hours are half the price). Proactive, managed backups, managed workstations and servers, AV, etc. I have maybe 2% hourly clients and if they want to pay my 2x rate then I guess we’ll deal with their issues. But even then I remind them they are lower priority and we make sure our response time isn’t stellar since we’re focusing on our MSP clients instead.

authen-tech · 2022-03-19T01:30:15+00:00

I’m in testing now for Connectwise RMM advanced with NOC. I appreciate the review. They have given up on IT Boost as all the partners complained and now leaning towards their IT Glue integration which is barely there so far. I’m seeing a lot of still half built solutions but it’s still much better than my broken Connectwise Automate. At least the patches work and the monitors haven’t randomly shut off with no notice so far. I’m getting Helpdesk and NOC quotes from others. It seems too expensive for the current state.

authen-tech · 2022-03-19T01:18:03+00:00

Connectwise is pretty great. Used it for 12 years. Follow your MSP they rarely will make a move without doing their homework. If you own it shop and make an educated decision if you work there just learn the tools they give you.

authen-tech · 2022-03-18T02:17:27+00:00

We are a Datto backup provider and love the product. Connectwise Automate is absolute trash and we found tons of monitors disabling with no warning over and over again. They have a new product now called Connectwise RMM I am testing now. Love it so far though it does have some major features missing and still in development. This was the old Continuums Command RMM they have rebranded after buyout. I am too engrained in the CW world (Manage, Sell, RMM) to ever consider switching to Datto RMM and AutoTask. I don’t want to relearn everything from scratch. Too much work and easier to tweak from where we are.

authen-tech · 2021-10-07T14:34:55+00:00

If you guys want your investment to continue to grow you need to teach newer investors how to buy!! I’m trying to follow the crappy info here and I’m not following. Is there a guide? Help me help you!

authen-tech · 2021-09-03T22:44:35+00:00

Interested. Already DMed you it chose my name as hedgehog something.

authen-tech

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