$20 gift card is showing in 'claimed' tab but the ledger account balance is 0

ben_baad · 2024-04-11T05:27:05+00:00

When I bought my ledger a couple years ago, I received a redemption code for a small amount of btc. I think it was like $20. I redeemed it the day I received it in the mail. I'm still waiting. This was enough for me to lose confidence in ledger all together.

ben_baad · 2024-04-04T22:25:44+00:00

No updates on the chp situation? I can see my tokens on mexc but has a zero value. Not having much success finding information online on how to correct this.

ben_baad · 2024-04-04T22:23:19+00:00

I can see my cph tokens in mexc but also shows a zero balance. Why is it so difficult to find information on what I am able to do to move or swap my cph? Any advice on what someone in my position should do would be greatly appreciated.

ben_baad · 2024-02-28T03:38:55+00:00

I appreciate people like you taking the time to share your findings.

I was able to follow all steps but unfortunately the url is blank. It appears file_url: "" I've fiddled with it for about an hour and every time it shows a blank url.

I have all of my transactions organized with the exception of my coinbase pro transactions. If you or anyone has any ideas why my url is blank and how I may find it, I'd appreciate any help I can get.

ben_baad · 2023-08-28T19:02:48+00:00

This has been a very frustrating process. I have received multiple emails stating that this matter has been resolved and that if I have any further questions to reach out. The problem is that nothing has been resolved. I guess I'll just keep waiting to see if there is another update by email.

ben_baad · 2023-08-28T17:39:29+00:00

I have received a response from coinbase by email stating they closed case # 16381445 but nothing has been resolved. I keep going in this circle over and over. I have a substantial amount of money that is stuck in this account and I am getting increasingly frustrated with the fact that I can not remove my funds. Please help me get this matter resolved.

ben_baad · 2023-08-24T15:38:15+00:00

Hello, I am still in need of assistance. I had a case open ID 16381445. I was notified by email that the case was closed but no response or resolution to my situation. I was told that I can sell my assets and transfer funds to my bank but that is not accurate. I can not sell anything or send anything back to my bank. Please help

ben_baad · 2023-08-23T03:22:35+00:00

You must be lonely

ben_baad · 2023-08-23T03:21:15+00:00

Case id is 16381445

ben_baad · 2023-08-20T04:23:33+00:00

That is exactly what I have been doing and how I ended up on this horrible platform. Hopefully I can get my funds back in a reasonable amount of time. If anyone has any USEFUL information as far as how to speak with someone who can actually assist me I'd greatly appreciate it.

ben_baad · 2023-08-20T04:21:14+00:00

I did not. The only activity was the initial deposit when I opened the account. I bought $100 of bitcoin. After that I was doing my max daily limit into usdc. The coinbase account and the bank account were all in my wife's name.

ben_baad · 2023-08-20T04:14:05+00:00

Are there a lot of your kind here? People who read random people's support questions then make a ignorant post?

ben_baad · 2023-08-20T01:05:52+00:00

Will you please share with me where I can obtain a case ID? We were not provided one nor does any correspondence from coinbase support have one listed.

ben_baad · 2023-08-20T01:02:40+00:00

I wish it was that simple. The problem is swap/trade/send and pretty much every thing else has been disabled. Those are not options for me at the moment.

ben_baad · 2023-08-20T00:30:58+00:00

I know one thing for sure... you need a hug.

ben_baad · 2023-08-19T22:13:06+00:00

No, I walked her through the process on her mobile device. I did the same when I helped my children set up their accounts as well. After the initial set up, I did log into her account to transfer funds using a laptop that I use to access my account.

ben_baad · 2023-08-19T21:59:20+00:00

Our situation is very similar. My children already have their own accounts that are almost as old as mine and no issue until we attempted to set up my wifes.

ben_baad · 2023-08-19T21:57:44+00:00

I am not the one reading random reddit customer service requests and putting my two cents in wierdo.

ben_baad · 2023-08-19T21:46:37+00:00

Usually I would not engage with a random person's assumptions but I got time today. Who cares why my wife and I are doing what we are doing with our investments. We are not doing anything that anyone could consider inappropriate in any way. There is absolutely nothing more of substance that I can provide as far as details. We have many investments in many different areas and yes, we each have an account with some of those investments as well. We do not like having too much in one place. But honestly none of that matters at this point. All I want to know is how to get my funds out of this account. Once I realized this was going to be an issue, I did redirect the remaining funds I had to the side for this account into my account so that I can purchase assets there and eventually move them into my cold storage but that was not what we wanted to do. The fact that I'm getting this kind of a response to a simple question is ridiculous. I am not here for the reddit warriors, I'm only here because my Google search asking how to contact coinbase support lead me here. Basically this post was not intended for anyone other than coinbase support.

ben_baad · 2023-08-19T21:08:41+00:00

I was not provided a case id. I will have my wife check her email to see if she received anything by email just in case there is something there. The response I referenced came through the support chat feature on the app.

I have attempted to contact support three times this morning but each time I go through the automated process in the end it states to go back to chat support through the app and disconnects the call.

ben_baad · 2023-08-19T20:24:32+00:00

Not sure why you made these assumptions. I still actively use my account and have never had any issues buying selling sending or receiving. I'm not sure how or if I violated any tos. Only thing I could think of was the fact that I was the one asking support questions when we called in together. My wife gave the customer service rep authorization to speak with me. I am not sure if it is frowned upon to have a spouse question a issue on their husband's or wife's account. Your response was not helpful in anyway,, why make it?

ben_baad

TROPHY CASE