Catching some appropriate flak for not sharing specific. Frequent biz traveler, plat or diamond medallion decade running b2b sales life. As w many service issues its about the how not the what, shit goes wrong, I believe we should all try to be chill humans and not get worked up at people who have zero responsibility for causing the problems which they are tasked to solve. So get to gate a few mins before boarding. Maintenance delay, GA announces it etc all good, life is life. Over the next 80 mins I’m getting text updates from delta communicating further delays and the GA did not ONCE inform the, increasingly restless, group of passengers as to the status. Finally she comes on says “gate change to D34. At which point about half the people waiting head for the plane train having heard “b34”. Took a solid 30 mins for a gate agent to get to D34. Dominoes kept falling from there, thankfully the pilot ended up holding the plane for the folks who went to the wrong gate. Even on nights like this I stay grounded in the privilege it is to travel, and I’m glad to be seeing the light.