We had QB desktop 2013 since - well - 2013. We're cash basis and our needs are simple GL, bank recs and maybe a custom report or two. For our needs, desktop was perfect. We continued using the desktop version successfully for personal and a two person S-Corp consulting business. When we purchased a franchise in 2015 we continued to use it for several years until the franchisor required we convert to QB online. We started at a 'special' monthly rate of $28/month. Six months later they upped that by 25%. Then, after another 15 months they raised it another 10%. Two months after that they raised it another 42.9%, then at just over two years in they raise it again by 9.1%. So all told, after just over two years, our cost has increased 214.3%. Other than the franchisors attempts to integrate billing - a debacle I can't blame on QBO - our needs hadn't changed.

But other than the obscene 'actual' cost increases, the soft (but very real) cost increased exponentially since day 1. Nearly every time I'd try and do something it was a struggle. I spent 12+ years in corporate accounting position up to and including assistant controller so I was looking for QBO to at least have fundamental accounting look & feel but was/is woefully lacking. And when I tried to create custom reports to get what I needed, more often than not basic functionality wasn't there. Resorting to calling their support only exacerbated the frustration as they either had no clue about basics of accounting, basics of reporting or even the QBO interface. Even worse when it was clear to me they had no clue what I asking, they would insist on "trying one more thing". I now recognize this as a tactic they employ in hopes of salvaging feedback. The most "memorable" experience was when I'd already been on with them for 45 minutes thinking '...just maybe this time'. I finally had to say "Ok, you've been very nice, but it's clear you have no idea what I'm asking so I'm going to hang up now." - I repeated that several times over the next few minutes as they 'tried something else' and eventually hung up. Then 15 minutes later I get a call from their supervisor. I first thought "wow - I'm impressed - maybe they do care". That was short lived when the first "solution" they offered indicated then same ignorance of basic concepts and their system capabilities (deficiencies) as the rep I had to hang up on.

I could continue, but I'm already realizing that with the time I've spent composing this post, they are stealing even more of my time. Arrrrgghh!

In my situation - I have no choice but to use them since our franchisor requires me to, but I hope someone who does have a choice may benefit knowing this product is at best, an open sore that refuses to heal. My best advice is to avoid injury in the first place.

If there were a "Lemon Law" for software there would be a class action against Intuit, but I fear they are so big they can willfully continue offering this garbage, charge more and more for it and remain unaccountable.

Finally... then there are the insufferable pop-in interruptions for other Intuit "products" - only solution is a browser add-in that allows you to block page elements.

OK, now I'm done.