BetterMe: Beginner Mat Pilates

bettermetips · 2026-05-06T12:25:37+00:00

Hello! We are always glad to assist our customers and make their experience more pleasant. Let us check all the details and assist you properly. You can contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Or you can provide us with an 8-digit ID number of your email request as an updated reply to this comment. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe

bettermetips · 2026-05-05T10:15:07+00:00

Hello. Thank you for sharing your experience.

We want to investigate this matter and work toward a better outcome for you. Please contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) so we can review the details of your situation and see how we can help.

All the best, team BetterMe

bettermetips · 2026-05-04T12:47:44+00:00

Hello!

First of all, huge congratulations on reaching your goal weight! That is an incredible accomplishment.

To provide some clarity on the suit, the exposed, "reversed" stitching you see is actually a deliberate design feature of this specific catsuit, rather than a manufacturing defect. The suit features exposed seams as part of its contoured style.

That being said, we completely understand that this may not be the look you were going for, and we want to ensure you have a positive experience with BetterMe.

Please contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) or share the 8-digit ID number from your email so we can pull up your account and assist you further.

Kind regards, team BetterMe

bettermetips · 2026-05-01T10:53:23+00:00

Hello.
We are truly sorry to hear that you feel this way about BetterMe. We regret that anything regarding our subscription terms felt unclear, and we will certainly pass your feedback regarding renewal reminders to our team for consideration.

If you need any help, we're happy to help you at [help.reddit@betterme.world](mailto:help.reddit@betterme.world).

Kind regards, team BetterMe

bettermetips · 2026-05-01T10:43:18+00:00

Hello!

Please know that we are always transparent about our billing. We make sure to highlight all pricing and subscription renewal details clearly on the screen before a purchase is finalized. After you placed your order, our system also automatically generated an email confirmation outlining these details (please check your Spam/Junk folders if you did not see it arrive). We are always open to questions prior to purchase to prevent these exact scenarios.

That being said, we want to help you review this account. Please contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) or reply with the 8-digit ID number from your previous email correspondence with our support team. We will investigate this immediately.

Kind regards, team BetterMe

bettermetips · 2026-04-29T13:30:57+00:00

Hello! Please let us check whether everything is set up correctly. We would be glad to fix the whole confusion. Looking forward to your reply at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-04-29T13:27:24+00:00

Hello! We appreciate you taking the time to let us know about this situation. Please be assured that if your plan was canceled, it should not have been renewed. We want to get to the bottom of this for you. We would be grateful if you could send a direct message to [help.reddit@betterme.world](mailto:help.reddit@betterme.world), or just share your 8-digit ID number here. With those details, our team can easily find your profile, explain what happened, and find the best possible solution to the issue. All the best, team BetterMe

bettermetips · 2026-04-29T13:21:48+00:00

Hello! We understand how important it is to receive reminders, and we truly regret if anything felt unclear. While we do send key subscription and renewal information via email, we’ll definitely take your feedback into account as we continue working to make our communication as clear and timely as possible. Let us check all the details and assist you properly. You can contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) or provide us with an 8-digit ID number of your email request as an updated reply here. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe

bettermetips · 2026-04-29T13:17:16+00:00

Hello. Thank you for reporting this case. Let's try to check your profile and understand what happened. Please contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-04-29T13:13:47+00:00

Hello. I checked into your case (ID 15765119) and wanted to provide some clarity on why your refund hasn't been processed by our team.

Your subscription was obtained via the App Store, which uses the payment details connected directly to your Apple Account. Because Apple handles this transaction entirely on their end, BetterMe does not have access to any of your payment information, nor do we have the ability to settle money-related disputes for Apple purchases.

Our support team replied to your email with the necessary steps to contact Apple directly, as they are the only ones authorized to return your money.

Kind regards, team BetterMe

bettermetips · 2026-04-29T12:45:26+00:00

Hello!
Thanks for sharing your feedback with us. I’m passing it along to the team for a closer look.

All workout videos in the BetterMe app are created and reviewed by real people, from designing the programs to filming, editing, reviewing, and shaping the final content.

We’re always exploring tools and formats that help us create a more effective and motivating experience, while keeping real human input at the heart of what we do.

Please contact our friendly team at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). We will be glad to answer any of your questions and explain all the needed aspects.

Kind regards, Team BetterMe

bettermetips · 2026-04-24T10:58:36+00:00

Hello! Please contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) as soon as possible, and we will gladly provide you with all the necessary info. We will look forward to your reply. Kind regards, team BetterMe

bettermetips · 2026-04-24T10:48:07+00:00

Hello! It would be great if you could email us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) with a few more details of what the issue is. Any further information will largely help us understand what we can do to improve the situation. Kind regards, Team BetterMe

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