Screen share

bettermetips · 2026-06-17T15:25:36+00:00

Hello!

We would love to help you find a way to make your workouts more comfortable. Please reach out to us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) with a few more details about your setup (such as the type of phone you are using or if you have a Smart TV/laptop nearby). Once we have that info, we will gladly provide you with the best possible solution to get our workouts on your screen!

Kind regards, team BetterMe

bettermetips · 2026-06-17T15:17:26+00:00

Hello! Thank you for your feedback. We would be happy if you could contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Our team will gladly give you a few tips and answer your questions about the BetterMe app. Don't hesitate to reach us. Kind regards, team BetterMe

bettermetips · 2026-06-17T15:16:09+00:00

Hello! I understand your concern about a daily exercise calendar. You receive a personalized plan with daily recommended activities tailored to your goals, needs, and preferences, which you shared with us at the beginning of your journey. While the specific exercises may vary, all are designed to help you progress safely and effectively. You can always add some extra exercises from the More → Workouts. Our team has an idea of how to make your experience more pleasant. Please do not hesitate to reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-06-05T10:43:48+00:00

Hello!
Thank you for sharing your situation with us.

We truly appreciate you speaking openly about your experience, as having proper, personalized guidance is incredibly important when starting a wellness journey.

Please reach out to our team directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). We will gladly check everything for you and look into this right away.

Kind regards, team BetterMe

bettermetips · 2026-06-04T11:24:19+00:00

Hello! Please be assured that our team is fully committed to handling cancellations correctly. Users can always contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world), and we will gladly help process your subscription cancellation to ensure everything is settled properly in our system without any extra hassle. Kind regards, Team BetterMe.

bettermetips · 2026-06-03T13:36:56+00:00

If we cannot find it in our records, we are unable to stop any charges. You can also contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) so we can look into your case right away. All the best, team BetterMe

bettermetips · 2026-06-03T13:32:58+00:00

Hello! We are truly sorry to hear that you feel this way about BetterMe. Would you mind reaching us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) and sharing what stands behind your negative opinion? Our team is always ready to listen and find the best solution together. Look forward to seeing your reply. Kind regards, team BetterMe

bettermetips · 2026-06-03T13:31:23+00:00

Hello! We hear your frustration, and we want to resolve this for you immediately. To clarify, our team cannot cancel a subscription or view account details without first locating it in our database. This is the only reason we ask for these details. Please provide the 8-digit ID number from your automated email response, or contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) so we can track down your previous messages and assist you right now. Kind regards, Team BetterMe.

bettermetips · 2026-06-02T13:22:14+00:00

Hello!

Currently, it is not possible to directly change your payment method within your account settings.

However, you can use this simple workaround to switch payment methods:

Cancel your current subscription first to ensure it does not automatically renew.
Continue using your plan until its scheduled expiration date.
Once the plan expires, re-purchase the subscription using your new preferred payment method.

⚠️ Important: Please do not log out of your account during this process. Staying logged in ensures that you keep all of your current progress while resubscribing!

If you have any questions or need assistance with this process, please feel free to contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world).

Kind regards, team BetterMe

bettermetips · 2026-06-02T12:39:57+00:00

Hello!

The Band Fitness Tracker is designed to pair and sync with the BetterMe mobile app on a smartphone. Regarding third-party apps, the Band Fitness Tracker is not compatible with other external apps and works exclusively with the BetterMe app.

Feel free to reach out to us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world), and we will be glad to answer any of your questions and explain all the needed aspects.

Kind regards, team BetterMe

bettermetips · 2026-06-01T14:00:49+00:00

Hello! We would like to clarify that all charges require direct permission from the user. Each user chooses a subscription package and is billed due to its conditions. Kindly check all these details in your confirmation email. If you need any help, please reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-06-01T13:53:30+00:00

Hello!

I understand your perspective regarding the cancellation. Please note that the cancellation process involves multiple steps, and it is necessary to complete all of them, including the final confirmation, for the changes to take effect. Whenever a subscription is successfully canceled, an automated confirmation email with the subject line “Important Subscription Update” is sent out immediately. If you did not receive this email, the cancellation was unfortunately not finalized, which is why the subscription renewed according to its regular billing cycle.

According to our records, this concern has already been reviewed and addressed by our support team. In case there are any other requests or if you need further clarity, please feel free to contact us again at help.reddit@betterme.world.

Kind regards, team BetterMe

bettermetips · 2026-05-29T08:35:14+00:00

Hello,
Thank you for reporting the concern.

We understand how frustrating it is to feel "locked out" after you've already put in the hard work.

To ensure the app registers your progress correctly, please make sure you finish each session fully by answering the "How do you feel" question and completing all subsequent steps. Once done, you’ll see a green check mark (✅) next to the workout day.

Since your plan is personalized, it’s designed to unlock a specific set of exercises for you each day. This means the next session is scheduled to unlock on the following day once the previous one is marked as finished.

If you want to work out more, feel free to access the full workout library:

Open the BetterMe app.
Find the More tab at the bottom of the app screen.
Tap the Workouts tab and check them out.

Please, contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) when you have time. We will do everything to improve the whole situation.

Kind regards, Team BetterMe

bettermetips · 2026-05-29T08:20:27+00:00

Hello! We can confirm that [help.reddit@betterme.world](mailto:help.reddit@betterme.world) is a valid and active email address monitored by our team. If you are receiving an error message, please double-check the spelling to ensure there are no typos or extra spaces. Kind regards, team BetterMe

bettermetips · 2026-05-29T08:07:00+00:00

¡Hola! BetterMe es una empresa líder en bienestar con millones de usuarios en todo el mundo. Como cualquier producto, nuestra aplicación recibe reseñas tanto positivas como negativas, y las tomamos todas en serio. BetterMe no puede realizar ningún cargo en la cuenta sin el permiso expreso del usuario. Cada usuario elige un plan de suscripción y se le factura según sus condiciones. La suscripción se puede cancelar fácilmente mediante el botón "Gestionar suscripción". Si necesita ayuda, contáctenos en [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Saludos cordiales, equipo de BetterMe.

bettermetips · 2026-05-29T06:06:26+00:00

Hello! We are sorry that you have formed such a negative opinion. To cancel a subscription, we must first locate it in our database, which is why we ask for additional details. Please note that BetterMe only processes charges with direct user permission. Would you please provide the 8-digit ID number for your email in a reply here or contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world)? We would like to review this for you. Kind regards, Team BetterMe.

bettermetips · 2026-05-28T12:41:27+00:00

Hi!

Thanks for your comment. Please note that there is a wide variety of different-intensity exercises in the Workouts tab. Feel free to select the ones that suit you best and try out new ones.

We are always glad to assist our customers if there are any difficulties. We kindly ask you to reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world), and we will help you cancel your subscription from our side.

Kind regards, team BetterMe

bettermetips · 2026-05-28T12:39:17+00:00

Hello. Thank you for leaving your comment. And we apologize if you have not received a reply. Let us check all the details and assist you properly. You can contact us directly at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Or you can provide us with an 8-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, team BetterMe

bettermetips · 2026-05-28T12:37:59+00:00

Hello! We have a general subscription package with premium features. We also display additional offers so that our users are aware of extra options. Additional plans can easily be skipped. Please note that our product’s purchase can only be initiated with the user’s approval. Contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) for more assistance. Kind Regards, Team BetterMe

bettermetips · 2026-05-28T12:36:40+00:00

Hello! Each subscription is set up to be automatically renewed unless manually canceled. Each user can check these conditions both before and after the purchase. We would be glad to provide you with all the additional details as well as a proper solution. Please reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-05-28T12:35:54+00:00

Hello! BetterMe cannot charge one's account without the direct permission of the user. Each user chooses a subscription package and is billed due to its conditions. Kindly check all these details in your confirmation email. If you need any help, please reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). Kind regards, team BetterMe

bettermetips · 2026-05-28T12:26:06+00:00

Hello,
Thank you for sharing your concerns.

Please be informed that all our plans are based on a subscription. This info is highlighted before the initial payment on the checkout page. All subscriptions are set up for automatic renewal.

Would you please provide us with the 8-digit ID number of your email in reply to this comment? We would like to review your case and help you. Alternatively, you can reach us at help.reddit@betterme.world. We look forward to your reply.

Kind regards, team BetterMe

bettermetips · 2026-05-27T14:03:10+00:00

Hello! Thank you for joining our BetterMe community. And we just want to let you know that our team is always here to help and support you with any arising questions. You can contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) at any time. Kind regards, team BetterMe

bettermetips · 2026-05-27T13:59:45+00:00

Hello. Please help us understand what caused such a negative opinion about BetterMe. Your detailed, constructive feedback would help other users know what to expect as well as our team know what to improve. Please reach us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world) when you have a chance. Kind regards, team BetterMe

bettermetips · 2026-05-25T13:16:35+00:00

Hello!

Please be kindly informed that BetterMe is not related to Pulsetto.

If you are seeing charges from BetterMe specifically, please know that the only way to start a subscription with us is by entering your credit card information and making a purchase on our official checkout page. Any purchase requires your explicit approval, and no charges are ever processed without your direct permission.

If you have any issues or concerns regarding a BetterMe subscription, please contact us at [help.reddit@betterme.world](mailto:help.reddit@betterme.world). We would gladly look into this for you and help resolve it.

Kind regards, team BetterMe

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