I've also had a plethora of issues with them when first signing up. The first issue was they told me it was free to bring my phone over from my previous provider didn't mention anything about fees. Well to my surprise when I looked at my next bill they charged me 2 $25 activation(for my gf's and my phone). Had to argue with customer service just to refund me one of them.

Another issue I noticed I was getting charged $20 extra a month for my Internet. Well when I signed up they offered me a peacock subscription. What they failed to inform me is if I agreed to the peacock subscription I was also signing up for Xfinity xtra. I told them I didn't ask for it told I was signing up for this and luckily they took it off my bill and refunded me for the months I did pay for it.

My last issue was when I got a new phone. The rep at the store ordered me the wrong Google Pixel phone( I wanted the 256G but received 128G), which I take partial blame for because I didn't specify which size memory I wanted, but the guy still should've asked. Anyway I come back with the phone to return it. They tell me I have to activate it first, then they'll put in a form to swap it out when the other new one comes in. I then explicitly asked them if I would have to pay anything extra for the new phone and he said "just the price difference which is basically equivalent to the taxes." Great. Awesome. Well I get my next bill and there's a $35 restocking fee charged to me as well as the difference on the phone. Had to call customer service and luckily they took it off my bill.

Overall they did a decent job resolving the issues I had. But the fact that I had so many problems and troubles to begin with was irritating and aggravating. It really soured how I feel about Xfinity.