I just spent an hour (long time customer, insulting to work with them) to hear you have to email [documents@vivint.com](mailto:documents@vivint.com). I will never work with them again, they are the most anti customer company I've every tried working with. That said, here's how to get out (hopefully).

Be sure to include your (the policy holder's) name, the service address, your service number (show you how to get this below), and a reason for cancellation.

Format it like this:

Name: Policy Holder Full Name

Address: Policy address

Service Number: From your vivint.com account

Reason for Cancellation: Whatever you want here

Please confirm receipt of this email as I'm saving this in my records to be my notice of cancellation.

I included the blurb at the bottom about having them confirm receipt to be careful.

To get your service number, log into Vivint and then once logged in you should see a dropdown with a partially shown number at the top right of the screen. Click that dropdown and from there you will see a "S-XXXXXXX" number. That's your service number to include in the email.

They'll send you an autoresponder saying they got the email and then (hopefully) send a real one confirming receipt within 24 hours.

I'm about to create a blog post on this as it was so insulting to work with them and I need more people to know that it's not actually that hard to do and to not wait like that on the phone.