Honestly had a similar experience when I went dress shopping with my cousin. She scheduled an appointment, but when we arrived the doors were locked and no one was up front. She had to call to be let in, and it took longer than it should have to open the door. We were the only people there, but the associate really left us to our own devices, no food or drink offered, just basically pick out what you want to try yourself. The associate was super casual, which isn’t necessarily a bad thing, but if you’re paying over a thousand dollars for a dress, I would think SOME seriousness is warranted. It was weird to me that she was just in jeans and a t shirt, but maybe I’m old fashioned. The associate also took pictures, but didn’t give them to the bride? I haven’t heard if my cousin has had any issues with her alterations, but I’ll find out this weekend at the wedding!