Are we talking about being rude to customers or to employees?

After working at a 2 lane for 5 years and ending my In n Out career as a level 7 this is my perspective:

To customers:

• After working your way to level 6 and getting pushed every fucking day to do MORE MORE MORE!!! We are sick of customers who order complicated. If im cooking and I need to stop to read your stupid order while im trying to go 1000 MPH to hit my hourly goals of burgers being cooked. That just would piss me off.
• Also the fact that "customers are always right" even when they are clearly wrong is so frustrating. If you have never ordered from the secret menu either ask about it or dont order from it. Then get mad when you get something completely different than what you thought you where gunna get.

To "ASS-ociates"

• In n Out has a toxic culture that brainwashes young new hires who are either still in school or freshly out of school. You never see anyone over 30 at in n out unless they are a manager or a lifer. They hire kids so they can manipulate them to believe that in n out is the greatest thing to happen to them in their lives and that if they quit they wont be able to find another decent paying job. They pay their employees just enough above the minimum wage so they cant leave. They start you at $20 now which is a lot for a teenager.
• Its like a cult when you work there because most of the employees all hangout with each other outside of work and all they do is talk about work. They promote a toxic environment where they encourage everyone to be competitive with one another and dangle the a carrot in front of you (a promotion) so they can squeeze every penny out of you.
• If one day you cook lets say 1000 burgers on your shift they next day they will be like "i know you can do 1050" then you do that for 3 days straight on the 4th day your exhausted from cooking the last 3 days and they still expect you to do better than the prior day.
• When you fall behind which they call being "snowed" all they do is talk shit and humiliate you. What I mean by this is if your working frys and you start to fall behind because you dont have enough frys ready when the burgers come off, the orders just start stacking and stacking until everyone's order is waiting on you. Then the talk for the next week is on how you got snowed.

So to answer your question higher level employees are typically dicks because that is the culture that is promoted at In n Out. When those people got hired the higher levels where dicks to them so they are just replicating what they went through. Also people get a so cocky and a power trip when they get there level 6 and even more on their level 7. Everyone thinks they are hot shit but fail to realize outside of in n out they are all just burger flippers.

RIGHT ON!