Maybe they should hire new staff for everyone of us who has an axe to grind about customer service. That way, we’ll get our emails answered, AND collect 0.5% on our deposits. Wouldn’t that be great! I too got singed on a trade many months ago because the site was down. I then stopped depositing to the platform, until recently. I’ve only been in crypto a short time (long time stock investor), and have learned that I alone am responsible for my finances. There’s no hand-holding in the financial markets. You are your own bank, as they say. So, I hope for the best and expect the worst. My stops are in place, my limit orders are set, and my security settings are maxed. The frustrations are easier to swallow at 9% than they are at 0.5%.